AHMED KAMILU
STR OPERATION COORDINATOR
Results-driven STR Operation Coordination with a track record of achieving 95%+ 5-star
guest reviews through exceptional communication and proactive problem-solving.
Experienced in managing guest stays, ensuring seamless check-ins, prompt resolution of
inquiries, and strict adherence to property standards. Skilled in optimizing guest
satisfaction and increasing host ratings by fostering positive experiences and maintaining
high levels of professionalism. Adaptable and quick to learn, consistently implementing
feedback and new strategies to enhance service delivery and operational efficiency.
.
STRENGTHS AND
EXPERTIES
Problem solving
Administrative support
Hospitality management
Troubleshooting
Guest Communication
Operations Management
WORK EXPERIENCE
STR Operations Coordinator - Aspen Luxury Vacation Rentals
March 2025 – March 2026
•
Designing and creating visually compelling property brochures in collaboration with
the marketing team to attract high-value guests and support booking growth.
•
Refining and organizing lead data, then importing it into Mailchimp to support email
marketing campaigns — helping drive a 15–20% increase in engagement.
•
Writing and sending owner solicitation emails to onboard new properties,
contributing to portfolio growth and stronger brand presence.
•
Managing daily guest communications via Streamline, resolving issues promptly and
contributing to a consistent 4.7+ average guest rating.
•
Maintaining and updating the owner portal, ensuring transparency, alignment, and
seamless communication between stakeholders and internal teams.
STR Operations Coordinator – LaneStay
•
Nov 2024 – Dec 2025
Coordinated day-to-day execution across multiple short-term rental
properties,
managing
guest
operations,
housekeeping
schedules,
maintenance workflows, and owner communication to ensure seamless
service delivery.
•
Built and maintained centralized tracking systems for turnovers, issue
resolution, vendor follow-ups, and owner updates, improving accountability
and reducing missed handoffs across teams..
•
•
Prepared weekly operational summaries covering occupancy readiness, recurring service
issues, turnaround performance, and guest experience trends to support leadership visibility
and faster decision-making.
Managed cross-functional coordination between guest support, housekeeping,
maintenance vendors, and internal stakeholders, ensuring deadlines, check-ins, and
service standards were consistently met
TECHNICAL SKILLS
•
Communication Tools: Proficient in using various communication platforms such
as Zoom, and Microsoft Teams to facilitate effective remote collaborations and
meetings.
•
Microsoft Office Suite: Skilled in Word, Excel, PowerPoint, and Outlook, enabling
efficient document creation, presentation, and development.
•
Administrative Tools: Experienced in using administrative and scheduling tools
like Google Workspace (Docs, Sheets, Calendar) to organize tasks and manage
deadlines effectively
•
Data Entry and Management: Fast and accurate data entry skills.
EDUCATION
University of Ilorin, Ilorin Nigeria.
Bachelor of Science | Chemistry | September 2
