Ahmed Hamdy Kasem

ABOUT ME Ahmed Hamdy kasem Customer service team leader. Android developer. I believe in excellence and have always dedicated myself, my talents and my creative abilities to assure the successful accomplishment of any company goals. I am confident that my skills will be an asset and have a favorable impact in your organization. CONTACT ME WORK EXPERIENCE CUSTOMER SERVICE- TECHNICAL SUPPORT – CALL CENTER AT OPTIMUM USA FOR US CUSTOMERS / 2021 ANDROID DEVELOPER (IMPLUS FOR IT SERVICES) / 2016 – 2020 --ahmedhamdy.tk 10 Seif Elnasr Street, Al Bitash, Alex, Egypt. Adept at developing apps based on customer specifications recommending application changes to make more efficient programs. CUSTOMER SERVICE TEAM LEADER (ANDALUSIA GROUP)/- responsible for providing quality and efficient customer service to customers through the daily management of a team of employees to include hiring, motivating, recognizing and rewarding, coaching, counselling, training, and problem solving. CUSTOMER SERVICE & SALES (Mobinil) / 2012 Establishes voice and data networks by programming features; establishing interfaces and integrations; following industry standards; activating remote tools. GUEST RELATIONS SPECIALIST (MAKADI HURGHADA)/ 2010 Receiving guests on arrival with a professional friendly manner, efficiently deal with check-out of guests, - Deal with advanced reservations, took bookings and fulfilled particular requirements. Hospitality Services (Magawich Resort. Hurghada) / 2009 EDUCATION LANGUAGES Arabic Fussha English Duetsch SOFTWARE MS Office pack MI Systems Cloud software PROGRAMING: DEVELOPING APPS WITH KOTLIN – GOOGLE / 2019 Data analysis Official native android app development from google by Udacity platform PROGRAMING: ANDROID DEVELOPER NANODEGREE– GOOGLE / 2018 Official native android app development from google by Udacity platform AWARDS Programing Diploma / 2016 Multiplatform Mobile App Development with Web technologies, “ the certificate is Awarded by Notting Hill College “ Oct 2016, HTML5 ,Java script, Css, Bootstrap, J query. Bachelor of Tourism & Hotels in Hotel management, very good, Alexandria University, Alexandria, Egypt. Research er: Master of Philosophy in Hotel Management, Alexandria University, Faculty of Tourism & Hotels Management, Alexandria, Egypt. MASTER DEGREE / SPE 2010 – OCT 2014 BACHELOR’S DEGREE / 2004 – 2007 Bachelor of Tourism & Hotels in Hotel management, very good, Alexandria University, Alexandria, Egypt. IDEAL EMPLOYEE AWARD Customer service management GOOGLE PROGRAMMER AWARD ARAB CODER ANDROID DEVELOPER NOTTING HILL COLLAGE INTERESTS