Ahmed Hamdy Abdelaziz Mahmoud

With over 5 years of hands-on experience in customer service, team leadership, and pharmacy operations, I have a strong track record in delivering exceptional customer support and ensuring operational efficiency. As a Customer Care Team Leader at an insurance brokerage, I supervised daily operations, monitored team performance, and provided ongoing coaching and training to improve service quality.

I have solid experience handling customer inquiries through live chat and email, resolving issues professionally and promptly. I also coordinated medication requests, collaborated with pharmacies, and supported insurance approval processes to ensure seamless service delivery.

Key Skills:

Team leadership and staff development

Strong customer service and communication skills

Problem-solving and decision-making

Time management and task prioritization

Accurate and efficient data entry

Complaint handling and customer satisfaction

Schedule and shift management

Insurance coordination and medical approvals

Inventory control and inter-branch coordination