Ahmed Essam

AE Ahmed Essam 19 Dammietta street , Roushdy , Alexandria , Egypt-- I am a professional telesales representative with 3 years of experience in this field .And 2 years of experience in administrative work and customer service. Work Experience Team leader 10/2016 to 06/2018 Global process outsourcing Alexandria ,Egypt I started as a telemarketer in 2016 marketing different kinds of products in the United States for 6 months then i was promoted to a closer selling health insurance plans for low budget citizens ,medical equipment and i had this position for a year .I was promoted to a team leader , managing a team that consists of closers and marketers. My job duty was to ensure quality of calls , reporting to the branch manger directly, creating break schedules , defining different sales strategies in the start of every week and performance reviews at the end of each month. Customer Service Representative 07/2018 to 09/2019 Vodafone Alexandria , egypt I worked a for Vodafone for a year as a customer service specialist , my job duties were delivering product info to existing customers and to suggest offers that can be beneficial for them. Then i was transferred to the complaints department where i handled clients complaints and responding to mails and reporting directly to the team manger in case of an escalation. Managing director and CTO 09/2019 to 03/2020 A-ON (Startup) Alexandria , Egypt For this period i ran my own startup for about 7 months , I developed the website , co-managed the startup with my college colleagues. It was an E- learning web app that connected students to each other in same area with their current tutors to ease the educational process in terms of connecting , the main value was to create a website that included all the daily uni work so potential users won’t have to worry about organizing material and filling up the phone storage and pcs as well. Appointment setter specialist 04/2020 to 07/2020 Property buyer connect Philadelphia , USA (remote) Connecting our real estate agents to the potential buyers/sellers by scheduling appointments over the phone , follow ups through mail and texting as well Project Manger 07/2020 to 09/2020 AXA AERO INTERNATIONAL Larnaca , Cyprus ( Remote ) Hire new recruitments and manage them to promote a Forex Currency exchange training program.Our main goal was to cover the MENA region by dialing prospects to introduce the product them. My main objective was to implement marketing techniques and train agents on how to apply them. Also quality management and payment processing in the end of each month Head of sales 09/2020 to Present Twinstance solutions LLP Tampa , Florida , US ( REMOTE) My current job duty is to close prospects on the phone , receive customer complaints and handling aftersales with my existing costumers. I have a certain amount of meetings each day that i have to attend on the phone to sell lead generation strategies to realtors. Skills Sales - 3 years Marketer - 1 year Customer service - 2 years Leadership - 3 years Appointment scheduling - 1 year Education Arab Academy for science and technology Bachelor’s Electronics Engineering Alexandria , Egypt 9/2016 to 5/2020