As an experienced IT support engineer with 2 years of hands-on experience, I bring a robust skill set and a proven track record in maintaining the operational integrity of IT systems within organizations. My skills enable me to swiftly diagnose and resolve a wide range of technical issues, including hardware failures, software glitches, and network connectivity challenges. I am committed to ensuring system security, optimizing network performance, troubleshooting, and maintaining infrastructure to enhance business continuity.