Ahadiat Juniansyah

A Seasoned Professional Bridging the Gap Between Technical Expertise and Customer Excellence.

With over 9 years of experience working in prestigious multinational environments such as Panasonic and Uni-Charm, I bring a unique blend of technical analytical skills and high-level customer service to your team.

Why Choose Me? Unlike traditional customer service representatives, I hold a Bachelor’s degree in Informatics Engineering. This technical foundation allows me to go beyond just answering queries; I perform System Logic Analysis and Technical Troubleshooting to identify the root cause of issues and provide long-term solutions.

My Core Competencies & Track Record:

• Precision in Operations: Maintained a 100% accuracy rate in high-value financial transactions (SKN & RTGS) and sensitive documentation during my tenure at Bank Rakyat Indonesia (BRI).
• Scalable Coordination: Successfully managed and tracked over 250 monthly technician deployments at Panasonic, ensuring 100% service completion within strict SLA targets.
• Digital Proficiency: Expert in leveraging CRM management, Advanced Microsoft Excel (Pivot, VLOOKUP), and various digital communication tools like WhatsApp Business and Omnichannel platforms.
• Performance Driven: Consistently recognized as "Best Agent" for exceeding CSAT targets and maintaining top-tier service quality standards for 5 consecutive years.

What I Bring to Your Business: I am disciplined, detail-oriented, and highly adaptable to new software, ERP, or internal database systems. My background in Informatics Engineering means I am comfortable with technical workflows, while my extensive CS background ensures your customers receive professional, empathetic, and solution-oriented support.

Whether you need help managing complex logistics, resolving technical customer issues, or ensuring zero-error data management, I am ready to contribute to your company’s growth with a positive work ethic and a commitment to excellence.

Technical Skills:

• Technical Troubleshooting & System Logic Analysis.
• Advanced Microsoft Office (Excel, Word, PowerPoint).
• CRM Management & Omnichannel Support.
• Logistics Coordination & Financial Reconciliation.
• Fluent in Bahasa Indonesia (Native) and Professional Working Proficiency in English.