Agwu Ifeoma

Are you looking for a Hospitality Virtual Assistant who doesn’t just “reply to guests” but protects your brand, your peace of mind, and your revenue, you've just found her. I help hosts, property managers, and business owners turn chaos into order, guests into loyal customers, and systems into smooth operations. A client once hired me after struggling with delayed replies, miscommunications, and overwhelming guest inquiries. Within 3 days, I transformed his scattered inbox into a well-oiled system.

HERE'S WHAT CHANGED:

100% response rate across platforms Guests thanking me for “exceptional service” Zero missed inquiries Higher review scores from better guest experience He later called me “the VA who sees problems before they even show up.” And dropped this amazing review for me.

"WHAT MY CLIENT SAID"

Within two weeks, she became the backbone of our guest communications. Faster responses, happier guests, fewer issues, she handles everything before we even ask. “Short-Term Rental Client” (USA), This is the same experience I can help duplicate in your brand.

THE PROCESS BEHIND MY RESULTS:

Most hospitality problems don’t come from guests, they come from systems that aren’t built for speed, clarity, or consistency. So, I start by understanding your brand, your tone, and your workflow, Then I rebuild your guest experience from the inside out with: • Clear, warm, fast communication • Organized inboxes and booking platforms • Proactive problem-solving • Smooth coordination with cleaners and vendors • Calm support even during chaos • Consistent follow-ups that turn stays into 5-star reviews My approach isn’t just admin support, it’s experience management.

HOW I'LL MAKE IT HAPPEN FOR YOU:

As an experienced Hospitality VA + Customer Support Specialist, I'll help you: • Deliver professional and friendly guest communication • Maintain 5-star guest satisfaction and reviews • Manage bookings, calendars, check-ins & check-outs • Handle complaints with grace and clarity • Coordinate cleaning, supplies, and property readiness • Keep your inbox organized across Airbnb, Booking.com & email • Solve issues quietly, efficiently, and fast • Free up your time so you can focus on growth not emergencies Whether you run Airbnb units, vacation rentals, a hospitality business, or a busy office, I tailor every task to your operations.

SERVICES I OFFER:

Hospitality & Guest Support

• Guest messaging & 24/7 communication • Reservation management

• Check-in/out coordination • Calendar & channel management

• Review management

• Complaint handling Customer Service & Admin Support • Email & inbox management

• Appointment scheduling

• CRM updates & organization

• Data entry & documentation

• Professional customer support

• SOP creation

• Live chat & phone support Operations & Backend Support

• Cleaner/vendor coordination

• Task tracking & reporting

• Process improvement

• Daily admin assistance

Every task is done with one goal: to make running your business easier, smoother, and more profitable.

WHAT MAKES ME DIFFERENT:

You’re not just hiring a virtual assistant, you’re hiring someone who understands hospitality psychology, guest behavior, communication strategy, and the importance of invisible, seamless operations.

I STAY ONE STEP AHEAD AND MAKE THINGS FLOW. If you’re looking for a VA who brings hospitality, structure and heart into your business… Please send me a message or an Invite so we can connect and talk further about your needs. I'm always happy to discuss how my experience fits your goals and to answer any questions you may have. Looking forward to hearing from you. l