Agung Kurniansyah

A. Summary & Core Competencies

I am a highly versatile professional with 6 years of experience bridging the fields of Chemical Analysis, Industrial Engineering, and Technical Support. My expertise is rooted in rigorous R&D and QC laboratory practices within the pharmaceutical and chemical industries (PT Kalbe Farma, PT Guardian Pharmatama). I hold certifications in ISO 17025:2017 and Six Sigma Yellow Belt, ensuring adherence to global quality standards.

B. Measurable Achievements (Trust & Problem Solving)

My key strength lies in Strategic Problem Solving and Customer Relationship Management. In my Technical Support Engineer (TSE) roles (PT Mikatasa Agung, PT Konishi Lemindo Indonesia), I successfully implemented solutions that significantly improved customer satisfaction:

Reduced customer-reported issues regarding product application and usage from 15% to 5% at Konishi Lemindo Indonesia.

Cut recurring issues from 17% to 6% at PT Mikatasa Agung, directly correlating to a 5-10% increase in sales growth for the product.

Consistently achieved 80% minimum KPI targets in R&D and averaged 4-5 daily user visits/trials to resolve problems on-site.

C. Technical & Process Expertise

My experience covers the entire laboratory and technical support lifecycle:

Quality Compliance: Developing, designing, and updating standard analysis procedures (SOP) while ensuring compliance with CPOB: GLP & Lab Safety and Data Integrity protocols.

Instrument Management: Expertise in maintaining, repairing, and calibrating malfunctioning laboratory instruments to minimize downtime.

Process Optimization: Applying Industrial Engineering principles and Project Management skills to oversee technical projects and ensure timely project completion.

D. Design & Freelance Versatility

Furthermore, I possess proficiency in AutoCAD, Sketch Up, and Canva, having managed cost estimation, construction design, and field supervision in recent freelance projects. This background provides a unique blend of technical rigor and project management versatility.