Agunenye Scholastica

SCHOLASTICA AFOMA AGUNENYE Lagos, Nigeria | - Linkedin |-SUMMARY A highly organized Virtual Assistant and Airbnb Property Manager with over 4 years of experience in administrative support, guest services, customer service and property management. Skilled in optimizing listings to increase bookings and maintaining exceptional client and guest satisfaction with a 5-star average rating. Adept in leveraging tools like Google Workspace, Slack, monday.com, Asana, and Excel to manage tasks efficiently. Demonstrated ability to improve organizational efficiency, resolve guest and client issues promptly, and support busy executives and business owners with calendar management, data entry, lead generation and email management. I thrive on collaborating across departments and making well-informed decisions. EDUCATION Digital Hospitality Hub – Remote Certified Virtual Assistant Nnamdi Azikiwe University – Awka, Nigeria. BSc in Pure and Industrial Chemistry March 2023 – December 2023 October 2014 – June 2018 WORK EXPERIENCE Data Entry Specialist | Airbnb Arbitrage Expert and Property Finder September 2023 - December 2024 Digital Hospitality Hub – Remote, Nigeria. ● Conducted in-depth research and entered property information into CRM and Google Sheets, identifying over 100 high-yield properties for short-term rentals, resulting in an over 70% growth in bookings on platforms like Airbnb. ● Monitored property performance metrics using AirDNA and similar tools, ensuring 100% accuracy in data analysis and optimizing pricing strategies and occupancy rates. ● Successfully negotiated lease agreements and secured 20% on over 20 properties, increasing profitability and achieving a 95% client satisfaction rate. Virtual Assistant | Listing Agent | Airbnb Co-Host August 2021 - August 2023 Dream House Realty Properties – Upwork, Remote ● Delivered prompt and professional customer service to guests, ensuring their satisfaction throughout their stay, leading to 100% 5-star reviews and significantly enhancing guest retention. ● Managed and optimized property listings by creating accurate, captivating descriptions highlighting key features and amenities on platforms like Airbnb, driving an over 80% increase in bookings and enhancing visibility. ● Coordinated seamless guest arrivals and departures, ensuring a 100% check-in and check-out success rate and timely resolution of any issues. ● Scheduled and managed cleaning services, achieving a 100% readiness rate for guest stays. ● Oversaw property maintenance and repairs, reducing downtime by 20% and ensuring properties remained in top condition. ● Responded promptly to over 100 guest inquiries, reservations, and messages daily, improving the company's response rate to 100% and increasing booking conversions by 90%. Virtual Assistant September 2020 - July 2021 Global Connect Solutions – Remote, United States. ● Managed email correspondence, handling over 50 daily inquiries with a 100% 24-hour response rate, ensuring seamless communication. ● Scheduled and coordinated meetings across 3 time zones, maintaining a 100% on-time meeting rate and enhancing operational efficiency. ● Produced detailed reports and presentations using Google Workspace and Microsoft Office, improving report accuracy by over 90%. ● Conducted comprehensive online research to gather critical data for projects, reducing research time by 20% with structured methodologies. ● Delivered exceptional customer support, resolving client issues promptly and boosting satisfaction scores by over 80%. Virtual Administrative Assistant January 2019 - August 2020 Bright Path Consultancy – Remote, Nigeria ● Executed diverse administrative tasks, including data entry, file organization, and report preparation, resulting in a 20% improvement in workflow efficiency. ● Processed and organized records for over 200 clients, ensuring 100% error-free documentation and facilitating easy retrieval. ● Managed email inbox and correspondence, reducing backlog by over 70% within the first month and improving communication flow. ● Coordinated travel arrangements, booking flights, accommodations, and itineraries for executives, achieving a 100% satisfaction rate on all trips. ● Maintained and updated project management boards on Asana, ensuring 100% on-time task assignments and follow-ups. ● Assisted in invoice creation and payment tracking, reducing late payments by over 20% and enhancing cash flow management. CERTIFICATIONS Executive Office Assistant and Secretary Skills November 2024 https://www.udemy.com/certificate/UC-aea30e6d-ba6b-4ed9-8d48-fe7caaf76aec/?utm_campaign=email&utm_ medium=email&utm_source=sendgrid.com ● ● ● ● ● ● SKILLS Leadership Skills Administrative Skills Problem-Solving Online Chat Support Excellent Communication Skill Attention to detail and accuracy ● ● ● ● ● ● Canva Asana AirDNA Virtual Assistant Property Management Calendar Management ● ● ● ● ● ● Data Entry Monday.com Web Research Lead Generation Customer Service Email Management