Agu Nwamaka Gospel

AGU NWAMAKA GOSPEL Ijesha Road, Lagos State. --https://www.linkedin.com/in/nwamaka-gospel-69613a295 SUMMARY Energetic and result_ driven Airline Reservation Agent with two years of experience in handling domestic and international flight bookings. Exceptional communication and problem solving skills combined with a keen attention to detail. Proficient in Reservation systems such as Galileo and Amadeus. Accomplishments include implementing a successful customer loyalty program resulting in 30% increase in repeat bookings. Committed to providing personalised and seamless travel experience. Fluent in English. Passionate about creating memorable journeys for travelers. EDUCATION AND SKILLS Federal Polytechnic, Oko Anambra State, Nigeria. Science Laboratory Technology. HND Upper Credit Customer Success Manager Digital Witch Community June, 2022 Virtual Assistant. ALX August, 2022 Proficiency in Microsoft office, CRM and sales software programs. Great knowledge on the use of Trello, Slack,Calenderly, Zendesk, Galileo and Amadeus. January 2012– May 2015 WORK EXPERIENCE Airline Reservation Agent. 2021 Skyline Airways – Anambra, Nigeria ● Handled airline reservations for domestic and international flights, provided excellent customer service, and resolved . ● Assisted customers in booking flights, processing payments and managed frequent flyer programs. ● Handled a high volume of calls and emails, ensuring prompt response and customer satisfaction. ● Collaborated with airline partners to secure the best available options and fares for customers. ● Utilized reservation systems to manage bookings, upgrades and seat assignments. ● Implemented customer_focused strategies resulting in 20% increase in booking conversions. Customer Success Manager Zenith Bank insurance ● ● ● ● February 2016 - May 2018 Served as the main point of contact for customers, handling inquiries, complaints, and requests in a professional and courteous manner. Provided support, guidance and knowledge resources to customers with the aim of building loyalty and driving the achievement of business objectives. Proactively reached out to customers to gather feedback, conducted satisfaction surveys and identified areas for improvement. Kept accurate records of customer interactions, complaints and follow_ups using our CRM system. SKILLS: Reservation systems ( Amadeus and Galileo) Customer service, problem solving, communication, attention to detail, time management. Project Coordination STRENGTHS: Excellent communication, problem solving. Regional Development MY LIFE PHILOSOPHY: I believe travel is not just about reaching a destination but experiencing the journey. French - Conversational