Agu Esther

AGU ESTHER Portharcourt Rivers State, Nigeria Tel:- E-mail:-CAREER OBJECTIVES: As highly motivated and goal oriented graduate of Public Administration skilled in Classification and onboarding that is seeking a career in an establishment of repute that guarantees laudable and enviable career path, where I can explore my goals while contributing as a member to the attainment of co-operate goals and objectives. KEY SKILLS:         Excellent verbal and written communication acumen Organizational skills Team Player Negotiation and Networking skills Excellent leadership, decision making and proven problem-solving techniques Customer Service Microsoft Word and Excel CRM Tools PROFESSIONAL EXPERIENCE: Appointment Setting/Cold Caller -----------------------------------------------June 2022- May 2024 Pete Forte Job Responsibilities:  Generated leads through cold calling email outreach and other methods.  Handling inbound and self-generated calls.  Qualified prospects by asking relevant questions and assessing their needs  Set appointments for real estate agents to meet with qualified prospects.  Following up leads and managing communication tools.  Documented all interactions with prospects and maintained accurate records of all leads, appointment and follow-ups.  Collaborated with real estate agents to ensure appointments are set efficiently and effectively.  Met and exceeded performance metrics for lead generation, appointment setting and productivity. Key Accomplishments  Achieved a high appointment rate, resulting in 60% number of scheduled meetings with potential customers.  Successfully converted 40% of the appointments into qualified leads or sales opportunities.  Made a significant number of cold calls (100 per day) to potential customers, demonstrating persistence and dedication  Generated a substantial number of leads through effective cold calling and appointment setting.  Contributed to the growth of the sales through successful appointment setting and lead generation.  Played a key role in acquiring new customers through successful cold calling and appointment setting.  Received positive feedback from customers on the appointment and cold calling process. EDUCATION:    Madonna Primary School Awkuzu, Anambra State. Sacred Heart College Nteje, Anambra State. University of Nigeria Nsukka, Enugu State. 2001 - - - 2021 QUALIFICATION OBTAINED: Bachelor of Science (B.Sc.) in Public Administration and Local Government  Class of Degree: Second Class (Honours) Degree West African Examinations Council (WAEC) First School Leaving Certificate (FSLC) PROFESSIONAL CERTIFICATION: LinkedIn Learning on Customer Service  Certificate: Serving Customers Through Chats and Text LinkedIn Learning on Customer Service  Talking to Customers LinkedIn Learning on Freelancing  Freelancing and Consulting in User Experience LinkedIn Learning on Customer Service  Problem Solving and Troubleshooting REFEREES:  2016 - 2021 Available on Request - - 2007