Agnieszka Pawinska

Name: Address: E-Mail: Telephone: Agnieszka Pawińska Triq Birkirkara, San Gwann- PROFESSIONAL PROFILE Experienced in driving sales performance, improving operational standards and executing human resources functions. WORK EXPERIENCE February 2019 – 27 November 2020 Apex Group Ltd, HR Administrator       Recording and maintaining data accuracy in the Apex HR system (PeopleHR; 3600 employees in database); Responsible for managing Apex’s open position database – ensuring information is updated in an accurate and timely manner Handled the recording and maintenance of personnel data for over 3500 employees within Apex’s HR system Collaborated with senior stakeholders in Governance and HR to deliver audit requests and data reconciliations as required. Worked closely with local HR and IT teams to collate and provide accurate and timely data for onboarding and offboarding processes. As an SME of Apex’s HR system, and a senior member of the administrator team, responsible for query management and report generation for employees, local HR teams and manager as required. January 2018 – September 2018 United Group, Beauty Retail Trade Manager          managing whole beauty division which consisted of 4 stores; team building - communication to the team best standards of service; Goals setting – plan, monitoring, prioritizing office administration - monitoring costs, margin, approving invoices, credit notes, payment confirmations – categorizing data; preparing presentations for directors – actual results and action plan; building customer base-increasing the potential of CRM tools among the team (measuring the quantity and quality of recruitment, increase from 70 to 240 new customers per month) HR – preparing schedule for the team, monitoring holiday and sick days of leave, working hours confirmation; time management – planning roster considering marketing plan, working hours confirmation, monitoring sick days and days of leave; solving customer complains based on company’s procedures and policy November 2017 – December 2017 Inglot, Rocs Group, Assistant of Manager May 2017 – November 2017 Inglot, Rocs Group, Supervisor     supervising and managing operations of store and studio services – scheduling and timing - communication to the team, increase awareness among the team how important is timing and quality of service; advising the team – promoting, driving, monitoring and taking care of sales; team building - training, monitoring and assisting staff in their day to day duties, managing employee development and training; strategy plan for Valletta outlet – Marketing promotions and materials, special offers, individual targets, stock management, March 2017 – May 2017 Classic Group, Pandora Store Manager May 2016 – February 2017 Gateway School of English, Sales & Marketing Assistant    keeping relations with international partners – dealing with agencies, individual clients, schools; regular communication with them; administration – invoices (Gross & Net), confirmation letters, airport transfer vouchers – preparing and sending on time to the clients; coordinating students allocation – host family bookings, residence, hotels 2009 – 2016   Sephora, Store Manager managing the client service, people development, merchandising, and operational functions of the store and ensured the adherence to the Sephora concepts and culture, ensuring maximum profitability and compliance with Sephora's objectives and policies; coordinating new sores openings and re-openings – cooperation and communication with HO departments, suppliers( planning events and activation for customers to attract customers) , implementation Sephora’s concept and standards among the team, building new data of customers (communication to the customers all benefits of Loyalty Program), team building, coaching (sales techniques, Sephora attitude), keeping customer’s experience on highest level (Sephora Love Metter tool – dealing with Critics of Sephora services, contact with Fans); 2006 – 2009 Sephora, Assistant Manager 2004 – 2006 Sephora, Beauty Advisor EDUCATION   2019 - – 2013  2009 – 2011  1992 - 1995 HR Management Course; MQF 3 MA in Commodity Science, specialization: Cosmetic Product Manager, Poznan University of Economics BA in Cosmetology, College of Health, Beauty and Education in Poznan Economy High School – Finance & Accountancy profile, Piła, SKILLS     Fluent in English Basic knowledge of Russian Microsoft Office package including MS Word, MS Excel, MS Power Point and Internet Explorer (presentations, reporting, Software SAP and Retail Pro) Knowledge of back office administration related to the staff, finance (invoices, P&L, credit notes) HOBBIES Literature, travelling, theater, cats, zumba