Agnetha Melo

AGNETHA MELO SOCIAL MEDIA MANAGER PERSONAL PROFILE I help clients and businesses to boost their brand awareness through social media and gain a remarkable online presence through social media imagery and post. HIGHLIGHTED SKILLS Social Media Marketing and Management Email Management Graphic Design and Photo Editing Lead Generation Web Research Administrative and Customer Service support TRAININGS Hubspot Social Media Certified Social Media Management (Elevate Tutoring) Hubspot Email Marketing certified PREVIOUS EDUCATION BS Information Management Mary the Queen College 2005 Diploma in Computer Science and Information Technology Microcomputer Information and Technology Institute - CONTACT [email protected] phone no. - #170 Bayabas St. Calantas Floridablanca Pampanga Ph 2006 WORK HISTORY General Virtual Assistant (Project Based) SAMURAI DIGITAL MARKETING/ AUGUST-SEPTEMBER 2020 Social Media Management Lead Generation Quality Check File Management Admin Professional (General Virtual Assistant) NLC Labs / JUNE 2020-AUGUST 2020 Appointment Setting Customer Service E-mail Support Payment Processing Social Media Management Sales and Operation NIKELHAIL ENTERPRISE | OCTOBER 2012- APRIL 2020 Managing both the operations process, embracing design, planning, control and operations strategy. Routinely meet up with clients. Analyzing Marketing and Digital Marketing strategy. Project management and planning. Senior Collection Specialist IQOR PHILIPPINES/ NOVEMBER 2009-MARCH 2012 Collection and processing of payments of outstanding accounts from Client. Resolving customer/ card holders billing problems and other disputes. Providing and discussing payment arrangement set-up. Skip tracing of inactive cardholders. Outbound and inbound Calls Brand Ambassador (for Nestle' Philippines) S P A R K P R O M O T I O N A N D M A R K E T I N G S E R V I C E S / J A N U A R Y 2 006AUGUST 2009 Brand promotion and marketing. Conducting surveys and making reports and come up with sales strategies. Conveying product knowledged to customer.