Agnesa Poghosyan

 Experience Zeon Digital Yerevan, Armenia 2021 December - ASO and SEO Product Manager & Coordinator Developing App Store Optimization (ASO) strategies to ensure that all relevant apps appear at the top of the search results in all applicable App stores Optimizing conversion rates for app download pages by utilizing visual tools Monitoring and tracking app store rankings using the latest analytic tracking tools Performing keyword research in multiple languages Writing app descriptions, titles using researched keywords Proofreading and editing reports Optimize copy and landing pages for search engine marketing Perform ongoing keyword discovery, expansion and optimization Research and implement search engine optimization recommendations Research and analyze competitor advertising links Develop and implement link building strategy Manage localization projects from beginning to end, by working with internal business partners and external vendors Manage vendor relationships by answering linguistic queries, providing training, and general troubleshooting Support localization operations for new products, features, and market expansions Nueva Vista DMC and Tour Operator Yerevan, Armenia 2014 October- 2021 December Product and Tour Manager (Spain, Portugal and Latin America) Managing the entire product line life cycle from strategic planning to tactical activities. Specifying market requirements for current and future products by conducting market research supported by on-going visits to customers and non-customers. Participating in Trade Fairs, Exhibitions (Madrid, Barcelona, Lisbon, Porto, Sao Paulo, Rio de Janeiro etc.) Deciding how many holidays to sell each season and the resorts/countries to use. Visiting resorts to ascertain accommodation quality and suitability. Agreeing service levels, contracts and costs. Prepare and conduct marketing studies and analysis in the target countries aiming at enlarging the partnerships and possible sales markets, as well as promoting and increasing sales of the tour products and packages. Conduct daily management and oversight of implementation of tour programs including hotel reservations, catering orders, transport, logistical matters, guides, etc. Report the company's executive director on sales, as well as on implementation and completion of each tour program and service. Betconstruct Yerevan, Armenia 2014 March- 2014 October Account Manager Efficiently manage daily operational business, support partners Produce ideas and develop own action plan to improve markets Plan, coordinate and control, that the activities and the tasks be properly performed by developers Build and maintain strong, long-lasting customer relationships Ensure clients’ demands to be satisfied Ensure that clients know to use the services and provide assistance if necessary Answer the clients’ questions and ensure their problems are resolved; conduct follow-up tasks Provide regular two-way communication between the client and team, to provide strong team representation and set proper client expectations. IFC Markets Yerevan, Armenia 2013 October-2013 December Customer Support (Portuguese) Translation and editorial tasks for website Supportive Customer Service tasks Live chat with clients from Brazil, Portugal 2013 February- 2013 October be2 Yerevan Yerevan,Armenia Senior Customer Service Agent Efficiently manage daily operational business, Support country teams, Coach colleagues to follow processes Support Team Leads with regular checking on quality of tasks and agents Produce ideas and develop own action plan to improve markets Overall involvement in CS projects 2011September- 2013February be2 Yerevan Yerevan, Armenia Customer Service Agent Processing e-mails for be2 and C-date clients Ensuring quality for pictures and free texts If qualified, translation and editorial tasks for website and email communication Supportive Customer Service tasks Aragast Ben Web Technologies 2011 April- 2011 September Yerevan,Armenia Office Manager and Language expert Organizing office operations and procedures. Translation and editorial tasks for website and email communication Supportive Customer Service tasks Plan, coordinate and control, that the activities and the tasks be properly performed by the personnel. Public relations, publications in magazines  HR Procedures, including staff recruitment and interview. Office Management in general Ministry of Finance of the RA 2010 October - 2011 April Yerevan, Armenia Translator in State revenue policy and administration methodology department Translations from English into Armenian and vice versa Translations from Spanish into Armenian and vice versa Translations from Russian into Armenian and vice versa National Assembly of the RA Yerevan, Armenia 2010 March- 2010 July Translator in Department of the Euro-integration and Inter-parliamentary relations Translations from English into Armenian and vice versa Translations from Spanish into Armenian and vice versa Translations from Russian into Armenian and vice versa Education - Master’s degree - Bachelor’s degree Yerevan State University Romance and Germanic Philology; Spanish department Yerevan State University Romance and Germanic Philology; Spanish department Yerevan, Armenia - “Republic of Argentina” Yerevan basic school №76 Languages Armenian – native, Russian – fluent, Spanish – fluent, Portuguese-fluent, English- fluent Computer literacy MS Office, Word, Excel, Outlook, Internet navigation skills References Reference could be submitted upon request.