AGNES NJUGUNA.
ID NUMBER:- |PO BOX-
Tel: - |Email:-
PROFESSIONAL SUMMARY
Detail-oriented administrative professional with over 9 years of experience in office
administration, front office management, and customer service. Proven ability to streamline
office operations, manage records and enhance organizational productivity. Adept at coordinating
schedules, managing inventory, and delivering exceptional support in fast-paced environments.
KEY SKILLS AND COMPETENCIES
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Administrative Skills: Office Management, Records Management, Scheduling &
Coordination, Inventory Control.
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Customer Service: Client Relations, Front Office Operations, Communication Support.
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Technical Skills: BuildSmart software, Microsoft Office Suite, Data Entry, Report
Preparation and reporting.
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Organizational Abilities: Compliance Monitoring, Workflow Optimization, Expense
Management.
WORK EXPERIENCE
Administrator | Weslope Galaxies Limited | Sep 2024 – Jan 2025
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Collaborated with loan officers to process and approve loan applications, ensuring
compliance with institutional policies and regulations.
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Managed and updated client records, including personal details, payment history, and
loan schedules, maintaining accuracy and confidentiality.
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Reviewed and approved loan applications, evaluating financial documents and client
eligibility within authority limits.
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Prepared and submitted loan performance reports, ensuring compliance with audit
standards.
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Addressed customer inquiries regarding loans, payments, and account updates, providing
exceptional support.
Administrative Assistant | Oloolaiser Farmers’ Cooperative Society | Aug 2023 – Aug 2024
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Maintained and organized company records, ensuring secure storage and easy access.
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Updated databases to improve information flow and support data-driven decisionmaking.
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Monitored inventory levels and coordinated timely replenishment of office supplies.
Administrative Assistant | Sobetra International | Dec 2022 – Jun 2023
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Scheduled appointments, managed calendars, and coordinated meetings for senior staff.
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Organized and retrieved office records, documents, and correspondence.
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Monitored office inventory and placed orders to avoid shortages.
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Coordinated meeting logistics, prepared agendas, and recorded minutes.
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Welcomed visitors and responded to inquiries, ensuring a professional office
environment.
Front Office Receptionist | Sobetra International | Nov 2021 – Nov 2022
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Managed reception duties, including directing calls and welcoming visitors.
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Administered petty cash and recorded expenses using BuildSmart.
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Coordinated travel bookings, vehicle inspections, and maintained logs.
Administrative Assistant |Classic Villa Investments | Feb 2013 – Mar 2014
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Organized and maintained office files and documents, ensuring accurate records
management.
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Tracked and promptly responded to customer inquiries to improve satisfaction.
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Performed data entry tasks to support business operations.
Customer Service & Cashier | EdenMart Supermarket | 2010 – 2013
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Managed cash register operations, ensuring accurate reconciliations.
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Assisted customers with inquiries, enhancing their shopping experience.
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Maintained inventory accuracy through regular checks and updates.
EDUCATION
Certificate in Software Packages | Lewisa College of Professional Studies
KCSE | Mount Laverna Girls' Secondary School | 2006 — 2009
KCPE | Nyahururu Elite Junior School Ltd | 2003 — 2005
REFERENCES
Available upon request.