Agnes Njuguna

AGNES NJUGUNA. ID NUMBER:- |PO BOX- Tel: - |Email:- PROFESSIONAL SUMMARY Detail-oriented administrative professional with over 9 years of experience in office administration, front office management, and customer service. Proven ability to streamline office operations, manage records and enhance organizational productivity. Adept at coordinating schedules, managing inventory, and delivering exceptional support in fast-paced environments. KEY SKILLS AND COMPETENCIES • Administrative Skills: Office Management, Records Management, Scheduling & Coordination, Inventory Control. • Customer Service: Client Relations, Front Office Operations, Communication Support. • Technical Skills: BuildSmart software, Microsoft Office Suite, Data Entry, Report Preparation and reporting. • Organizational Abilities: Compliance Monitoring, Workflow Optimization, Expense Management. WORK EXPERIENCE Administrator | Weslope Galaxies Limited | Sep 2024 – Jan 2025 • Collaborated with loan officers to process and approve loan applications, ensuring compliance with institutional policies and regulations. • Managed and updated client records, including personal details, payment history, and loan schedules, maintaining accuracy and confidentiality. • Reviewed and approved loan applications, evaluating financial documents and client eligibility within authority limits. • Prepared and submitted loan performance reports, ensuring compliance with audit standards. • Addressed customer inquiries regarding loans, payments, and account updates, providing exceptional support. Administrative Assistant | Oloolaiser Farmers’ Cooperative Society | Aug 2023 – Aug 2024 • Maintained and organized company records, ensuring secure storage and easy access. • Updated databases to improve information flow and support data-driven decisionmaking. • Monitored inventory levels and coordinated timely replenishment of office supplies. Administrative Assistant | Sobetra International | Dec 2022 – Jun 2023 • Scheduled appointments, managed calendars, and coordinated meetings for senior staff. • Organized and retrieved office records, documents, and correspondence. • Monitored office inventory and placed orders to avoid shortages. • Coordinated meeting logistics, prepared agendas, and recorded minutes. • Welcomed visitors and responded to inquiries, ensuring a professional office environment. Front Office Receptionist | Sobetra International | Nov 2021 – Nov 2022 • Managed reception duties, including directing calls and welcoming visitors. • Administered petty cash and recorded expenses using BuildSmart. • Coordinated travel bookings, vehicle inspections, and maintained logs. Administrative Assistant |Classic Villa Investments | Feb 2013 – Mar 2014 • Organized and maintained office files and documents, ensuring accurate records management. • Tracked and promptly responded to customer inquiries to improve satisfaction. • Performed data entry tasks to support business operations. Customer Service & Cashier | EdenMart Supermarket | 2010 – 2013 • Managed cash register operations, ensuring accurate reconciliations. • Assisted customers with inquiries, enhancing their shopping experience. • Maintained inventory accuracy through regular checks and updates. EDUCATION Certificate in Software Packages | Lewisa College of Professional Studies KCSE | Mount Laverna Girls' Secondary School | 2006 — 2009 KCPE | Nyahururu Elite Junior School Ltd | 2003 — 2005 REFERENCES Available upon request.