Agnes Elekwa

Efficient healthcare operations depend on accurate appointment scheduling and rescheduling, organized EMR/EHR records, timely patient communication, and structured administrative support. As a Medical Virtual Assistant and Healthcare Virtual Assistant, I assist medical, dental, mental health, and telehealth practices in streamlining workflows, maintaining organized records, and ensuring patients receive timely, professional care.

I also serve as a Medical Administrative Assistant, Virtual Medical Receptionist, and Patient Care Coordinator, supporting front-desk operations, patient intake, daily clinical administration, and provider calendar management. My work is grounded in HIPAA-certified communication, accuracy, confidentiality, and consistent follow-through, allowing solo providers and multidisciplinary teams to operate smoothly.

Medical Virtual Assistance & Patient Support Includes:

• Patient scheduling and rescheduling, appointment confirmations, reminders, and follow-ups.

• EMR/EHR data entry, organization, chart preparation, and medical records support.

• Patient intake processing, demographics entry, intake forms, and new patient registration.

• Telehealth administration, virtual appointment setup, and patient portal management.

• Front desk medical assistant support, inbound and outbound calls, and patient coordination.

• HIPAA-certified communication via phone, VOIP systems, portals, and email.

• Insurance verification and referral coordination.

Clinical Administration & Practice Operations:

• Provider calendar management, appointment coordination, and efficient rescheduling to reduce gaps

• Workflow organization, task tracking, and organized file management, file maintenance, and record keeping.

• CRM updates, accurate data entry, and online research.

• Administrative support for medical, dental, mental health, wellness, and telehealth practices.

Tools & Systems I Use:

• EHR/EMR systems: TherapyNotes, Athenahealth, PracticeBetter, SimplePractice, DrChrono, Kareo, CharmHealth, eClinicalWorks.

• Scheduling & administration tools: Google Calendar, Outlook, Calendly, Microsoft Word, Excel, Google Workspace (Docs & Sheets).

• Telehealth & communication: Zoom, Microsoft Teams, Webex, Slack, VOIP systems.

• Project & file management: Trello, Notion, Dropbox, OneDrive, Pipedrive.

• Quick adaptability as an EMR/EHR specialist, managing different healthcare platforms with ease.

What I Bring to Your Practice:

• Clear communication etiquette, customer satisfaction focus, and strong attention to detail

• Dependable execution, organized workflows, and structured virtual assistance.

• Reliable patient care coordination, appointment management, and front-desk support.

If you are looking for a Medical Virtual Assistant, Medical Administrative Assistant, Virtual Medical Receptionist, or Patient Care Coordinator to support appointment scheduling and rescheduling, patient intake, EMR/EHR management, telehealth administration, HIPAA-compliant communication, and front-desk operations, feel free to message me or send an invite. I am ready to get started.