Agnes Bautista

I am a software testing expert focusing on quality assurance/business acceptance testing. I was a Test Lead for a major project to certify if the upgraded version of the software will work according to business specifications.

I also have competency in Customer Service (covering both phone and email). I worked as a Customer Service Supervisor, handling a Team of Inbound Customer Service Representatives.

I am adept at handling a Team as well as Project Management. I have more than 10 years of solid experience in leading/managing a Team covering tasks like monitoring the performance/progress of team members as well as coordinating & updating stakeholders on the progress of the project. Projects covered are related to banking such as business acceptance testing (UAT), credit card risk management, and customer service.

I am extremely persevering. I can work well either alone or with a

Team. I adhere strongly to the character trait of "INITIATIVE" and can be

relied upon to get the job done with minimal supervision. I can assure you that I am a fast learner, very much eager to learn and willing to help you with your business.