Agnes

AGNES WAIRIMU NJENGA EXECUTIVE ASSISTANT AND CUSTOMER SUPPORT SPECIALIST CONTACT --m PROFILE I am a highly- organized individual who is well versed in providing seamless support to busy professionals, executives, and organizations. I have excellent communication skills, phone, and email etiquette. I have extensive working knowledge of Microsoft Office, Trello, Zoom, Mail chimp, Google Suite, Hootsuite, Google Drive, Dropbox, Adobe, and WordPress. I am very capable of handling any administrative task with effortless efficiency. SKILLS EXPERIENCE ANALABS LTD- Personal Assistant ◦ SCHEDULING ◦ PHONE & EMAIL HANDLING ◦ RESEARCH ◦  Make phone calls. RECRUITING  Schedule and reschedule appointments. ◦ COPY WRITING  Place online orders ◦ SOCIAL MEDIA MANAGEMENT GENERAL ADMIN WORK  Organize collection of samples  Sample registration  General Admin/personal tasks  Making travel arrangements  Ensuring bills were paid. ◦ EDUCATION EmaiL; analabs.co.ke December 2017- June 2018 Bara Sapir – Executive Assistant UNIVERSITY OF ELDORET City Test Prep – New York / San Francisco, US - Email:- BACHELOR OF SCIENCE IN APPLIED ANIMAL LABORATORY SCIENCE Feb 2019- December 2020 Second Class Honors Upper division Certifications ◦ Fundamentals of Digital  Lead Generation  Email Marketing  Research  Data Entry & Data Mining  General Admin tasks Marketing Certification, ◦ Google,2021 Gather Williams – Administrative Assistant Inbound Marketing DGW Industries- Texas, USA Certification, Hubspot Academy, 2021 ◦ Email Marketing Certification, Hubspot Academy, 2022 ◦ Social Media Marketing Certification, Hubspot Academy, 2022 May 2021- February 2022  Social Media Management  Customer service via phone, Email& Chat  Filing and documentation  Research  Recruiting  Fleet management and Dispatch  Coordinating Drivers & onboarding drivers  Calendar Management & Scheduling  Research  General administrative & personal task CKL AFRICA LTD – Customer support and Quality Control Feb 2022-UPTO DATE  email management  Make phone calls.  chat support  Scheduling and calendar management  report writing and data entry.  Receiving orders and organizing delivery.  Receive, investigate, and resolve market complain.