Agho Uyi Aghedo

Uyi Agho 12, Popoola Oyinloye Street, Ojodu Berger Ikeja, Lagos,- LinkedIn: https://www.linkedin.com/in/uyi-agho268a3420- CAREER OBJECTIVE Proactive professional with 4+ years of experience and a proven knowledge of troubleshooting, configuration management, and e n d - use r support. Aiming to leverage my skills to successfully fill the IT Support Officer role at your company. PROFESSIONAL EXPERIENCE PalmPay Services Limited Oregun, Lagos State Team IT Support, and Network Administrator April 2023 – Till Date Delivery of IT Solutions and set-up of IT Infrastructure for new locations of the Company Periodically monitor the Security of IT Systems in the Company Planned, e x e c u t e d and f i n al i z ed IT Projects according to agreed deadlinesand within budget. Ensure 0% Network Downtime across the Company Delivering support to existing business users, investigating and resolving application data errors and Network challenges Coordinate training/capacity building for new application systems. Provide remote/on-site support, co-ordinate with local contacts (Vendors) to resolve issues Proactively identify the possible breakdown/issues in relation to IT Support and end-user management Courierplus Services Limited Ikeja, Lagos State Team Lead, IT Support Officer Mar 2020 – Mar 2023 Establish and enforce IT policies and procedures that promote and ensure confidentiality, integrity, availability, and security of the organization’s data and information Oversee and evaluate system security and backup procedures. Planned, e x e c u t e d and f i n al i z e d IT Projects according to agreed deadlines. And, within budget. Identify, evaluate, and facilitate the selection of relevant t hi r d - p a r ty service providers in line withthe requirements of the fund. Oversee the maintenance of service level agreements with service providers and interact with vendors to resolve problems. Coordinate training/capacity building for new application systems. Design and oversee the implementation of a business continuity plan and disaster recovery plan as well as a system that ensures timely and continuous system availability at all times. Ensure constant availability of the IT infrastructure to provide accurate and up - to - d a t e information Enterprise LANs, WANs, Wireless, network segments, and internet services. Support Enterprise Applications such as Web filtering, and Sophos XG Firewall. Also, managed Microsoft Applications (Office 365, SharePoint) Aim_Corporation Limited Warri, Delta State Hardware and Network Support staff Aug 2018 – Sep 2019 Provide Service desk technical support and maintenance of laptops, PCs, printers, a n d scanners for users of IT Infrastructure. Configure and install computer systems with the Firm’s authorized operating systems and applications software Install and configure clients' email accounts on Microsoft Outlook, Outlook Express or thunderbird support Provide Customers with Accurate Information on IT Products Provided 2nd Level support for network and hardware issues. 12 Popoola Oyinloye Street, ojodu berger ikeja, Lagos, 100001 - - Cocoa Revolution Project, Ministry of Agriculture Computer Engineer (NYSC) Identified, diagnosed and resolved network challenges. Performed continuous maintenance and problem resolution Maintained and organized hardware and software updated Inventory report Carried out network project designs and Implementation. Identified, supervised and resolve network challenges. Akure, Ondo Feb 2017 – Mar 2018 EDUCATION COVENANT UNIVERSITY Bachelor of engineering Computer Engineering Ota, Ogun (Jul 2016) EDO COLLEGE High School Diploma Relevant Coursework: Science in computer engineering Extracurricular Activities: Purple care initiative, Volunteering Benin city, Benin (Jun 2002) ADDITIONAL SKILLS Action-oriented, focused on solving immediate problems Gain confidence of people quickly Strong technical background Very strong commitment to developing a career in IT Experienced in all facets of IT support and troubleshooting and capable of handling a great deal of responsibility CERTIFICATE AND LICENSES International Institute Of strategic Management (ISMI) Certification of Leadership Development from Covenant University. Lighthouse Advancement in Career and Enterprise (LACE) Finishing School Certificate of Achievement – Jobberman Soft-Skills Training – 17th June, 2022 Side Hustle Internship Certification – Cohort 5: Microsoft Office (Excel, PowerPoint, Word Google Cloud Computing Certificate VOLUNTEER WORK Tony Elumelu Foundation – ICT Technical Support Team Volunteering knowledge acquired at Tony Elumelu Foundation Program (T.E.E.F) Q21 Solutions – Hospitality Unit Volunteered at Africa As A Platform.(A.A.A.P) – Innovation And Tech Conference Purple-Care Initiative – Social Media Strategist Empowering Young Ladies in the Society REFERENCES References available upon request 12 Popoola Oyinloye Street, ojodu berger ikeja, Lagos, 100001 - -