Agboti Precious Oluebube
No 10 City College Road, Karu,Abuja
- |-
Objective
Highly organized and detail-oriented professional with experience as a Customer Representative,
Virtual Assistant, and Data Entry Officer, seeking a Virtual Assistant and Customer Service
Representative role. Proven ability to manage administrative tasks, provide exceptional customer
support, and maintain data accuracy. Adept at handling high-volume inquiries, managing schedules,
and ensuring smooth communication with clients. Eager to leverage my multitasking abilities and
strong interpersonal skills to contribute to the efficiency and success of a dynamic organization.
Experience
Talis Group, Inc.
06/20/2023 - 08/05/2024
Customer Service Representative
Answered customer questions about products,services, or policies via phone, email, or chat
Assisted with placing, tracking, and canceling orders.
Provided Product/Service Information: Offering detailed information on product features,
pricing, and availability.
Kept records of customer interactions and transactions, including inquiries, complaints, and
actions taken.
Ensured customer issues are resolved by following up on previous interactions.
Escalating Complex Issues:Referred unresolved or complex issues to higher-level support or
management.
Engaged with customers to maintain satisfaction and encourage repeat business.
Assisted customers with product returns, exchanges, or refunds.
Suggested additional products or services that could meet customer needs.
Resolved customer complaints and providing solutions to issues in a timely manneAnswer
The VA Group LLC
01/15/21 - 06/09/23
Virtual Assistant
Answered customer questions about products, services, or policies via phone, email, or chat.
Resolved customer complaints and providing solutions to issues in a timely manner.
Assisting with placing, tracking, and canceling orders.
Offered detailed information on product features, pricing, and availability.
Kept records of customer interactions and transactions, including inquiries, complaints, and
actions taken.
Ensured customer issues are resolved by following up on previous interactions.
Referred unresolved or complex issues to higher-level support or management.
Engaging with customers to maintain satisfaction and encourage repeat business.
Assisted customers with product returns, exchanges, or refunds.
Suggested additional products or services that could meet customer needs.
Best Days Travel
03/20/2020 - 12/20/2020
Booking and Customer Support Agent
Answered customer questions about products, services, or policies via phone, email, or chat.
Resolved customer complaints and providing solutions to issues in a timely manner.
Assisted with placing, tracking, and canceling orders.
Offered detailed information on product features, pricing, and availability.
Kept records of customer interactions and transactions, including inquiries, complaints, and
actions taken.
Ensured customer issues are resolved by following up on previous interactions.
Referring unresolved or complex issues to higher-level support or management.
Engaged with customers to maintain satisfaction and encourage repeat business.
Assisted customers with product returns, exchanges, or refunds.
Suggested additional products or services that could meet customer needs.
Quramo Advisory
Intern Data Entry Officer
06/04/2019 - 02/10/2020
Inputted large volumes of data into company databases and software with accuracy.
Checked the accuracy of data before entering it to ensure its reliability and consistency.
Regularly updated and corrected existing data entries to ensure up-to-date and accurate
information.
Sorted and filed documents to maintain an organized record-keeping system.
Assisted with Data Analysis: Supported the team by compiling data for reports and basic
analysis.
Created spreadsheets and reports from entered data for departmental use.
Handled Confidential Information: Ensured the confidentiality and security of sensitive data
while handling and storing it.
Worked closely with supervisors and other departments to fulfill data-related tasks.
Detected discrepancies or errors in data and reported them for correction.
Assisted in the removal of duplicate or irrelevant data from the system.
Education
Ebonyi State University
History and International Relations
2:2
2019
Skills
Microsoft Office suite
Customer Service
Communication Skills
Time Management
Confidentiality
Interpersonal Skills
Team collaboration
Customer Retention
Adaptability
Multi tasking
Data Entry Accuracy
Problem Solving
Organizational Skills
Attention to Details
