AGBOR NNAEMEKA HENRY
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BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
No 19 Morgan Estate, Lagos State, Nigeria
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PROFILE
Bilingual (French and English) customer service representative with over 8 years of experience in telephone and
face-to-face customer service, including sales, marketing, and tech support. Familiar with major customer
service software, possess exceptional ability to build productive relationships and proven capacity to
troubleshoot issues for conflict resolution and customer satisfaction. Also, I am a part time French tutor and
Translator.
SKILLS
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Excellent communication and interpersonal skill
French (Highly proficient)
Zendesk
40 WPM Typist
Computer Software Savvy
Quick learning ability
Friendly
PROFESSIONAL EXPERIENCE
Healthcare Administrator at Youth Empowerment and Aged Healthcare Foundation
2018 – Present
(Lagos, Nigeria)
• Operations & Financial Management: strategically plan free medical outreach and health awareness in
remote areas within the allocated budget.
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Human Resource Management: Recruit and organize medical practitioners and ensuring their well
being.
Communications: develop open line of communication between the management and the medical staff
for swift and efficient operation.
French Teacher at Summit International High School
(Lagos, Nigeria)
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2017 - 2018
Built an interactive session where students talked about their weekend every Monday
Organized debates in history and have the students argue on topics
Built games like word puzzles and translations from English to French
Digital Marketer at Golden African Couture
(Ebonyi, Nigeria)
• Improved sales by 30% by creating ads on all social media platform
• Ensured posting content regularly to build traffic on social media platforms
• Organized fashion day during student and faculty week to promote new designs
2015 - 2016
Bilingual Customer Service Representative at Melody Bridals and Décor
2011 - 2013
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(Cotonou, Republic of Benin)
Handled an average of 60 calls and 35 face-to-face customers daily , with duties which include
reservations, booking of cakes, wedding gowns and accessories.
Suggested new tactic to retain customers who were not pleased by their orders.
Memorized all company products and services, including prices and special discount.
Always followed up with customer with respect to their inquiries and demands.
Sales & Marketing at Moov Telecommunication
(Cotonou, Republic of Benin)
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2009 - 2010
Part time sales of sim cards, and wifi
On site marketing of new numbers and products
EDUCATIONAL INSTITUTIONS ATTENDED WITH DATES:
Ebonyi State University, Abakaliki, Ebonyi State, Nigeria -)
Bachelor of Science: Anatomy
Cotonou International School, Cotonou, Republic of Benin -)
Nigeria International School, Cotonou, Republic of Benin -)
CERTIFICATION
YALI NETWORK certificate (Effective Communication for Healthy Outcomes)
2019
National Youth Service Corps (NYSC) certificate
2017
REFERENCE
Ogechi Nwabueze
Youth Empowerment and Aged Healthcare Foundation
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Martina Nky
Melody Bridals and Décor
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Eni Egwu Ogbonnia
Lecturer, Department of Anatomy,
Ebonyi State University
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