Agboola Abdulroheem

Agboola Abdulroheem

$3/hr
I work as a community moderator and customer support.
Reply rate:
-
Availability:
Full-time (40 hrs/wk)
Location:
Ilorin, Kwara, Nigeria
Experience:
3 years
📍 ILORIN, NIGERIA 📞 - 📧-🔗 x.com/Omo_Agboola02 ABDULROHEEM AGBOOLA Google teams:- || PROFESSIONAL SUMMARY Energetic and community-driven professional with a passion for building safe, engaging, and vibrant online spaces. I bring over two years of experience moderating digital communities, managing member engagement, resolving conflicts, and promoting brand voice, customer care representative. Skilled in using community tools like Discord, Telegram, Twitter/X. Known for balancing empathy and firmness while upholding community standards and values. || CORE SKILLS Online Community Management Content Moderation Conflict Resolution Engagement Strategy Social Media Management Event Planning (Spaces, AMAs, etc.) Web3 / Crypto / NFT Savvy Discord, Telegram, Notion,Google Workspace Customer services || PROFESSIONAL EXPERIENCE Community Moderator (Remote) POLYWATCH June 2023 – March 2024 Community Moderator CHILLI September 2024 – November 2024 Community Manager – Volunteer ERABLE Dec 2024 – Feb 2025 Roles: Monitored and moderated conversations across Discord, Telegram, and Twitter, ensuring a safe and respectful environment. Responded promptly to community queries, flagged harmful content, and implemented moderation protocols. Organized AMAs, giveaways, and community calls to boost engagement and retention. Supported onboarding of new members and educated them on community rules and product offerings. Gathered community feedback and reported insights to project leads to inform product and marketing direction. Managed daily interactions in a growing Web3/NFT community with 10,000+ members. Collaborated with moderators to create content and organize weekly events. Strengthened member loyalty through consistent communication and engagement campaigns. || ADDITIONAL INFORMATION Comfortable with rotating shifts, weekends & high-volume chats Tech-savvy and adaptive to new tools & platforms Language: English (fluent)
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