Agbonlahor Joy Chinazo

Agbonlahor Joy Lagos State, Nigeria -linkedin.com/in/agbonlahor-joy-23198a101 Summary Customer-focused professional with a proven track record of exceeding customer expectations and providing exceptional service. Excellent communication skills, with the ability to quickly develop rapport with customers and resolve complex service issues. Skilled in using CRM and help desk software to effectively manage customer accounts, troubleshoot technical issues, and resolve escalated customer complaints. Experience Customer Relationship Specialist BISWAL LIMITED Jul 2020 - Present (3 years 6 months) Provided exceptional customer service in resolving inquiries, complaints, and conflicts within 24 hours. Demonstrated 100% ability to manage customer relations with excellent communication, problemsolving, and organizational skills. Ensured all customer requests were handled according to established procedures and protocols 100%. Liaise with both internal and external vendors and stakeholders for smooth operations. 100% update and uptime of SharePoint information. 100% uptime visibility of site performance relating to the field teams. Customer Service Representative BISWAL LIMITED Mar 2017 - Jun 2020 (3 years 4 months) Attending to customer inquiries through phone calls and one-on-one Sales and verification Quality assurance for stock and goods sold Relationship management Front office management and administration. Maintained an updated knowledge base of current products, services, pricing, and promotions. Conducted regular follow-up calls with customers after resolving their issues. National Youth Service Corps(NYSC) Government Community High School, Sime Jun 2016 - May 2017 (1 year) English Instructor - prepares lesson notes, teaches, and conducts tests for students Office Assistant to the Principal - help in organizing official files, registering, and general office administration Front Desk Receptionist Manna & quails fitness centre Jan 2017 - Feb 2017 (2 months) Agbonlahor Joy - page 1 Responsible for the reception and guidance of guests 100% Update of records and files Maintain Office supplies and stock Administrative and clerical tasks Media Reporter (IT Trainee) The Compass Newspapers Sep 2011 - Feb 2012 (6 months) Sourcing news stories for the different beats assigned Writing new stories to suit the organization’s house style Media coverage of events; seminars, workshops, and launching. Developed and maintained relationships with sources to ensure accurate reporting. Interviewed news subjects and researched for facts and credibility. Generated original content through social listening and independent sources. Computer Network Administrator Samorl Computers and Technologies Jan 2009 - Sep 2010 (1 year 9 months) Optimal evaluation of network performance Troubleshoot various network issues Budgeting for equipment and assets Installation of systems Education Nigerian Institute of Journalism HND, Mass Communication/Media Studies 2010 - 2015 Licenses & Certifications Build Power BI visuals and reports - Microsoft Design effective reports in Power BI - Microsoft Model data with Power BI - Microsoft Prepare data for analysis with Power BI - Microsoft Get and transform data with Power BI - Microsoft Get started with Microsoft data analytics - Microsoft Skills Agbonlahor Joy - page 2 Computer Literacy • Troubleshooting • Network Security Implementation • Creative Problem Solving • High Level Of Accuracy • Time Management • Email Management • Adaptability • Technical knowledge • Compliance Management Agbonlahor Joy - page 3