Agbonkpolor Lilian Esohe

AGBONKPOLOR LILIAN ESOHE Abuja Nigeria| Customer support| Teleheath| Technicians support. Email:- X: https://x.com/lilianesohe?s=21&t=FjzOtW6N_m0mvQddluhfiA SUMMARY Efficient and resourceful Telehealth and Customer Support Specialist with over 3 years of experience supporting executives and ensuring smooth business operation. Skilled in managing calendar, coordinating appoints, scheduling meetings, handling customer inquiries and maintaining accurate record. Demonstrated expertise in resolving customer issues, data organization and fostering strong client relationship. Adept at providing seamless support in dynamic, fast-paced environment while upholding confidentiality and timely delivery of task. CORE SKILL Telemarketing/ Administrative support: Tebra, Doxy.me, Zocdoc, Calender management, Data entry Customer Support: CRM (HubSpot, Zendesk), issue resolution and empathetic communication Technical Skills: Microsoft Office Suite, Google Workspac QuickBooks, Apollo.io and Trello. WORK EXPERIENCE Virtual Assistant-Administrative & Customer Support Febuary 2023 Mount Gilead Hospital. November 2023 Managing and maintain executive calendar ensuring appointments and deadline are schedule efficiently Coordinating email communication, responds promptly to inquiries and escalating critical issues when necessary Validating email list using tools like Verify and Hunter. io ensuring communication accuracy Provide consistent administration support, including setting appointments and report. Customer Support Representative & Executive Assistant April 2024 Draju Limited March 2024 Achieved a 95% customer satisfaction rate by resolving inquiries and complaints across multiple channels Utilized CRM tools to maintain accurate customer records, ensuring a seamless support experience. Conducted post-resolution follow-ups to verify customer satisfaction and address any remaining concerns. Scheduled meeting, coordinated email communication and managed daily administrative task Enhanced employee production by training staff in MS word, Excel, and PowerPoint Collaborates with internal teams to implement customer feedback enhancing overall services delivery. Sales Specialist Lead Generation Cam Dairy Foods Limited January 2025 March 2025 Built end-to-end automated workflows in HubSpot and ActiveCampaign, reducing manual follow up by 60%. Integrated CRM systems with lead capture tools (Typeform, Zapier, Calendly) to streamline lead qualification. Scored and nurtured leads using behavior-based triggers, increasing lead-to-deal conversion by 30%. Scraped and enriched 10K+ prospect records using tools like Apollo, Hunter.io, and Snov.io. Launched cold email campaigns via Lemlist and Mailshake, achieving 40% open and 12% reply rates. Collaborated with sales teams to refine ICP and buyer personas based on real campaign feedback. EDUCATION Higher National Diploma (HND) in Biology/Microbiology Auchi Polytechnic, Auchi Edo State, Nigeria. 2022 CERTIFICATE Certified virtual assistant- Millenniasqaud (2022). Customer Support- Digital witch (2021) IT Support- Digital witch (2024)