AGBO ONYINYECHI SERAH
General Virtual Assistant | Administrative Support
Contact Information
Address: Zone 113, Asokoro Extension, Abuja, Nigeria
Phone:
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Email:-
Professional Summary
Results-driven professional with over 7 years of experience in customer service, administrative
management, and event coordination. Proven expertise in lead generation, client relationship
management, and driving business growth. Skilled in leveraging communication and
organizational skills to identify potential clients, nurture leads, and convert them into loyal
customers.
Skills
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Time Management
Lead Generation & Prospecting
Data Entry
Email Management
Sales Strategy Development
Excellent Communication & Interpersonal Skills
Proficiency in Microsoft Office Suite & CRM Tools
Team Collaboration & Leadership
Appointment Setting/Scheduling
Problem Solving
Professional Experience
Uzzy Organic Fruit Juice and Smoothies
Sales Manager | 2020 – 2024
● Spearheaded business operations, achieving a 20% increase in customer retention
through targeted marketing strategies.
● Developed and implemented lead generation campaigns, resulting in a 15% growth in
sales within one year.
● Managed a team of 10 employees, fostering a collaborative and high-performing work
environment.
The Nigerian Security Printing and Minting Plc
Adhoc Staff( Electoral Materials Organizer) | 2019
Detail-oriented professional experienced in coordinating and managing electoral materials at a
high-security minting and printing facility. Skilled in systematic arrangement, inventory
management, and quality control of printed electoral documents. Adept at meeting deadlines,
ensuring compliance, and maintaining confidentiality in fast-paced environments
Radiant Travels and Tours
Administrative Assistant | Nov 2016 – July 2018
● Advised clients on travel destinations, booking over 500 ticket reservations annually.
● Generated leads through customer interactions, increasing client base by 25%.
● Managed travel arrangements, hotel bookings, and airport transfers, ensuring seamless
customer experiences.
Alaba Int'l Market Secretariat House
Human Resources Manager | Jan 2016 – Oct 2016
● Coordinated office activities, improving operational efficiency by 30%.
● Supervised administrative staff, ensuring timely completion of tasks and adherence to
company policies.
● Maintained accurate records and databases, enabling data-driven decision-making for
lead generation.
Emmy Rhyme Events
Event Administrator | Dec 2014 – Nov 2015
● Planned and executed over 20 events, generating leads through effective marketing and
client engagement.
● Managed event logistics, ensuring smooth operations and high client satisfaction.
● Conducted post-event follow-ups, converting 30% of attendees into repeat clients.
Ikco Ventures Nig. Ltd
Secretary | Jan 2011 – Oct 2013
● Managed schedules and correspondence, ensuring efficient communication with clients
and partners.
● Supported lead generation efforts by maintaining updated contact information and
facilitating client outreach.
Education
University of Benin, Benin City, Edo State
Bachelor of Engineering (B.Eng) in Petroleum Engineering
Kabe College, Festac Town, Lagos State
West African Senior School Certificate
Training and Certifications
Digital Witch IT Training
Virtual Assistant/Customer Support | 2025
Dammylovespeaks
Healthy Living (Natural Food and Fruit Juicing) | 2019
Emmy Rhyme Events
Event Decoration | 2015
Resource Intermediaries Limited
Entrepreneurial Skill Training | 2014
Nigerian Institute of Safety Professionals
Health, Safety, and Environment (HSE) | 2012
Rizen Computers, Festac Town, Lagos State
Diploma in Information Computer Technology System | 2003
Achievements
● Increased customer retention by 20% through targeted marketing strategies at Uzzy
Organic Fruit Juices and Smoothies.
● Grew client base by 25% at Radiant Travels and Tours through effective lead generation
and customer engagement.
● Successfully planned and executed over 20 events, converting 30% of attendees into
repeat clients.
References
Available upon request.
