Agbayim Ifeoma

AGBAYIM IFEOMA Enugu, EnuguState, Nigeria   - --Virtual Assistance || Appointment Setter and Customer Service || Administration || Lead Generation Professional Summary Versatile and results-oriented professional with extensive 3 years experience spanning customer service, virtual assistance, and lead generation roles. Strive in fast-paced, virtual environments following established procedures and practices to exceed all customer expectations while making acceptable innovations where needs call. Possess strong background in Lead generation and strategy such as cold calling, prospecting to qualify potential leads, contributing to the business growth and sales success. Experienced in bringing innovative measures that enhance on-time delivery; focusing on providing top-notch client support, solution provision, and developing relationships to ensure customer loyalty and business growth. Skilled in offering exceptional organizational/administrative, fast-paced typing, and good and effective communication. RELEVANT SKILLS Virtual Assistance/Administrative Duties Good working knowledge of Communication and workspace management tools: Zoom, Loom, Slack, Click-up, Monday.com, Trello, HubSpot, zen desk, monday.com, Google Suite, etc. Communicates innovative approaches and innovative approaches and procedures that would increase the efficiency of processes and products to increase our retaining/ managing/ recovering records. Ensures office equipment runs smoothly and properly and manages the applicable inventories, orders/replaces equipment, and supplies. Created a more efficient monitoring process that enabled the quick identification of items and materials that needed to be restocked. Maintains a detailed calendar to coordinate schedules, tasks, and appointments, book/set up meetings, with a view of time-zone differences, and send prompts and reminders. Good knowledge of report writing, research, and recommending efficient and industry-related findings. Ensures tasks are prioritized, manage deadlines and multitask efficiently. Customer Service Effectively managed contract, achieving customer's expectations and 40% Upsell Achieved Built -back customer trust, achieved vendor of choice from 30% - 60% engagement Actively listening to customers' inquiries, questions and demonstrating empathy. Provides outstanding customer service and processed orders for multiple clients exceeding all customer service expectations. Consistently recognized for the quality and timeliness of reports, attention to detail, exemplary customer service delivery, and team-player attitude. Coordinates outgoing and incoming client calls for both internal and external customers to provide office, technical and other needed support; while keeping tabs on clients' needs, activities, and expectations to ensure satisfaction for client retention. Lead Generation Generates and qualifies leads through various channels: email marketing, social media and campaigns. Collaborates with sales team to align with lead generation effort with overall business objectives and optimize conversion rates Strong knowledge of various lead generation tools: Apollo i.o, lead scraper, Zillow etc. Reach out to leads, increase and build a pipeline of prospective customers and manage interfaces. Upsell customers through the recommendation of products that meet their specific needs RESEARCH Able to work with many kinds of clients in a wide variety of fields. Excellent at researching clients' brands, industries, and markets very quickly and efficiently. Business Growth Adept at expanding business, services, and product portfolios, while sourcing new business frontiers and developing relationships. Has strong business acumen working with both start-up ventures and experienced businesses to expand opportunities and boundaries and build profitably. Leadership and Management Ability to influence, attract, build relationships, and retain talents; coach, develop and support employees at all times, and professionally to yield a great team, facilitate teamwork, and eventual success. Communication Excellent written and verbal communication skills, with the ability to communicate subjects to a diverse audience. Work History 06/2022 to Current Virtual Assistant PROMTECH 04/2020 to 02/2021 Customer Service Representative/ Customer Support Megacare Pharmacy Education Bachelor of Science: Botany Nnamdi Azikiwe University Awka - AnambraState Training and Certifications Digital Witch Academy- 2024 Technical Support IT Support Virtual Assistant Appointment setting Coursera- 2024 Technical Support Awards & Recognitions Awarded Best Customer Support at Union bank plc 2019