Agbayim Ifeoma
$5/hr
Customer Support Specialist /Virtual Assistant/ Lead generation
- Reply rate:
- 100.0%
- Availability:
- Full-time (40 hrs/wk)
- Location:
- Enugu, Enugu/Enugu, Nigeria
- Experience:
- 1 year
HELLO THERE,
MY NAME IS IFEOMA AGBAYIM, A CUSTOMER
SERVICE REPRESENTATIVE WHO IS SKILLED IN
EMAIL, PHONE, AND ONLINE CHAT SUPPORT,
CUSTOMER RELATIONSHIP MANAGEMENT,
TROUBLESHOOTING, COMPLAINT
MANAGEMENT, ETC.
I HAVE WORKED AS A CUSTOMER SERVICE
REPRESENTATIVE FOR OVER TWO YEARS
WITH VARIOUS INDUSTRIES, SUPPORTING
THEIR CUSTOMERS.
I’D LIKE YOU TO SEE SOME OF MY WORK
SAMPLES, PLEASE CLICK ON THIS COVER
PHOTO TO VIEW THEM.
BELOW ARE MY SKILLS AS A CUSTOMER SERVICE REPRESENTATIVE
INBOUND INQUIRY.
ONLINE CHAT SUPPORT.
ORDER PROCESSING.
ORDER TRACKING.
PAYMENT PROCESSING.
CALL CENTER MANAGEMENT.
COMPLAINT MANAGEMENT.
CUSTOMER FEEDBACK DOCUMENTATION.
ECOMMERCE SUPPORT.
EMAIL SUPPORT.
PHONE SUPPORT.
PRODUCT ONBOARDING.
TEAM MANAGEMENT.
CUSTOMER CARE.
CUSTOMER ENGAGEMENT.
CUSTOMER SERVICE.
CUSTOMER RELATIONSHIP MANAGEMENT.
ACTIVE LISTENING.
TROUBLESHOOTING.
CALL LOGGING.
YOUR CUSTOMERS DO NOT
HAVE TO EXPERIENCE
UNPROFESSIONAL
CUSTOMER SUPPORT
ANYMORE BECAUSE I CAN
GIVE THEM A BEAUTIFUL
AND UNFORGETTABLE
CUSTOMER EXPERIENCE.
KINDLY SCROLL DOWN TO
VIEW SOME OF
MY WORK SAMPLES.
RESPONDING VIA EMAIL TO A CUSTOMER'S COMPLAINT USING HUBSPOT
ASSIGNING A CUSTOMER'S TICKET CREATION TO A TEAM MEMBER USING TRELLO
LOGGING A CUSTOMER'S CALL ON HUBSPOT
CREATING A CUSTOMER'S TICKET USING HUBSPOT
ONLINE CHAT SUPPORT WELCOME MESSAGE SET UP ON INTERCOM
ASSIGNING A CUSTOMER'S TICKET CREATION TO A TEAM MEMBER USING TRELLO
HERE ARE THE CRM
SOFTWARE I USE
SLACK
HUBSPOT
ZENDESK
INTERCOM
TRELLO
GOOGLE
WORKSPACE
