Agbato Olalekan

Olalekan Agbato Ipaja-- I am a resilient and self-motivated individual that thrives in a challenging environment welcoming innovative idea. A scrupulous and goal-oriented individual who will not stop until every available support has been rendered for every situation with a strong drive to create and add value while achieving excellence. I am committed to making significant contributions towards sustainable organizational growth. Personal Details Currently Employed: Yes Highest Level of Education: 16 Industry: Technology NYSC Status: Completed Work Experience POD TECHNICAL POINT OF CONTACT Tek Experts Nigeria - Lagos Nov 2023 to Present • Serve as primary point of escalation to own and resolve complex technical cases. • Supports technical lead in identifying team technical issues for more productivity • Apply technical knowledge in complex situations, using technical documentation to identify appropriate remediation and collaborating with subject matter experts and escalation managers as needed. • Identify gaps in process, technical, or case management knowledge among the team and collaborate with the subject matter expert to develop an improvement plan to resolve related issues. • Oversee the quality of the team’s deliverables and execute quality improvement plans as needed. • Review team performance, grow the team’s technical capabilities, enhance the quality of support, and boost the team’s productivity. • Maintain the testing environment and the team’s adoption and usage of tools. • Mentor junior team members, monitoring their work, offering guidance, and providing managers feedback about performance and behavior. TECHNICAL SUPPORT ENGINEER Level 2 Tek Experts Nigeria - Lagos June 2022 to November 2023 • Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management • Diagnosing and resolving technical issues in Microsoft O365 • Research questions using available information resources and advise customers on appropriate action • Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems • Collaborate with subject matter experts and escalation managers when additional support is needed • Manage critical issues by setting customer expectations, devising and implementing action plans and professionally communicating with all parties involved • To use professional business language when communicating verbally or in written with the customers. • Comply with and execute appropriately all specific tasks related to the position or ad hoc tasks HEAD IT Crossover microfinance bank - Lagos August 2021 to July 2022 Responsibilities • Develop effective information systems, policies, strategy, and plan for the bank. • Ensure that automation and information systems are functioning effectively in the branches. • Ensure the development and implementation of effective software systems. • Oversee and coordinate the provision of effective computer hardware and software support for the branches and department bank wide. • Ensure that all information technology infrastructures are always up and running. • Supervise and coordinate the processing of management reports. • Liaise with technical vendors in the provision of required facilities and services. • Oversee effective backup of the bank’s management information and data. • Oversee and ensure effective systems updates and repairs of computer hardware as may be required. • Appraise subordinates promptly and objectively and follow up on action points resulting from the appraisal. • Effective provisioning, installation/configuration, operation, and maintenance of computer software and hardware • Technical research and development to enable continuous technological innovation within the bank. • Ensure system hardware, operating systems, software systems, and related procedures adhere to organizational values. • Performs daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery disks are created, and media is recycled and sent off-site as necessary. • Performs daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups. • Ensure effective website and network administration and make recommendations where necessary. • Take responsibility for the training, coaching, and mentoring of subordinates. • Perform other duties and responsibilities as may be required by the Managing Director IT Support Officer Crossover Microfinance Bank - Lagos, Nigeria July 2019 to August 2021     Computer repairs and maintenance Software installation and networks handler Use computers for various applications, such as database management or word processing and designing. Create, maintain, and enter information into databases. Intern Lagos state Ministry of works and infrastructure Alausa May 2016 to August 2016 ● ● ● ● ● ● ● Keep logs of recordings. Learn and follow safety regulations. Prepare technical drawings. General Networking Team member Data analyst End-to-end project management Database management Education B.Sc. Computer Engineering Olabisi Onabanjo University – Ago iwoye, Ogun November 2011 to December 2015 Computer Engineering (Degree Foundation Program) Olabisi Onabanjo University – Ago iwoye, Ogun July 2010 to August 2011 Skills • Effective Communication and Interpersonal Skills • Analytical Skills • Troubleshooting Skills • Excellent Team and Leadership Skills • Networking Skills • IT Support • Software Troubleshooting • Network Support • Operating Systems • Technical Support Certifications and Licenses Oracle Cloud Infrastructure AI certified foundation Associate January 2024 M365 Support Specialist February 2025