Agbam Juliet

Juliet Agbam CUSTOMER SUPPORT/ VIRTUAL ASSISTANT Port Harcourt 50001-- I've been a Virtual Assistant and Customer Support Expert for 7+ years for various clients and organizations in different parts of the world. I consistently held exceptional quality assurance (QA) scores (90% - 100%), during my time working with these clients and companies. As your Virtual Assistant/ Customer Support Expert, I can guarantee 100% satisfaction by: 1. Discussing your project with you, in full detail, before I'm hired to ensure that I can provide the administrative services you require to the best of my ability 1. Providing quick and consistent communication and updates, during my hours of availability, so that you can be included in the progress of your project 1. Meeting your exact deadline or delivering sooner, to avoid unnecessary hold-ups in your project I use tools like Emails, Calendly, Intercom, WordPress, Zendesk, Trello, Zoom, Teams, Jira Service Desk, Google workspace, Skype, Zoom, Zapier, Microsoft office; etc to ensure optimum professionalism in my jobs. Willing to relocate: Anywhere Personal Details Date Of Birth:- Highest Level of Education: 17 Industry: Administrative Assistance, Business Operations, Call Center, Customer Service, Other NYSC Status: Completed Work Experience Telemarketer/ Customer Support Representative BNL Healthcare March 2019 to September 2021 • Handled phone calls from potential customers keeping a record of sales and calls. • Used scripts to provide information about products features, prices, etc • Asked important questions to understand the customer's needs and requirement • Accurately record the customer's personal information in a computer system • Worked closely with response team to troubleshoot customers' difficulties and complaints and direct to safeguard the company's reputation Virtual/Administrative Assistant Tonytex Realtors Limited February 2016 to October 2018 • • • • • Organized and scheduled appointments Answered and directed phone calls as required Planned minutes and took detailed minutes of meetings Drafted and distributed correspondence memos, letters, and forms Contributed to team effort by accomplishing related results as needed. Education Undergraduate in Microbiology Federal University of Technology, Akure January 2013 to October 2018 Skills • Microsoft office • Google workspace • Hubspot (3 years) • Zendesk (3 years) • Trello (3 years) • Slack (3 years) • Zapier (3 years) • Email Handling (4 years) • Zoom, Skype, Meet, Teams (5 years) • Data entry • Technical support • Windows • Customer support • Microsoft Excel • Medicare • Microsoft Powerpoint • Sales • Customer service • Dispatching Languages • English - Fluent Certifications and Licenses English Proficiency(EFSET) October 2021 to Present C2- Proficient Customer Service October 2021 to Present