Agatha Omoijuanfo

AGATHA OMOIJUANFO Phone : - Email:-Linkedin: www.linkedin.com/in/agatha-omoijuanfo Objective Energetic and Proactive Virtual Assistant with extensive experience in Customer Service, Marketing, and Property Finder roles. Adept at resolvingchallenging client inquiries and armed with a Technical Support Fundamentals certificate. Excel in engaging with clients, ensuring satisfaction, and driving results. Detail-oriented and efficient Virtual Assistant with a comprehensive skill set in administrative tasks, organization, and communication. Proven ability to handle diverse responsibilities, manage calendars, coordinate travel, and ensure the smooth operation of virtual office environments. Adept at utilizing various software and applications to enhance productivity. Skills & Abilities Administrative Proficiency: • Strong organizational and multitasking abilities. • Expertise in calendar management, email correspondence, and document preparation. Technical Skills: • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint). • Familiarity with virtual collaboration tools (Zoom, Slack).Communication: • Excellent verbal and written communication skills. • Experience in handling customer inquiries and providing support. Time Management: • Proven ability to prioritize tasks and meet deadlines effectively. Adaptability: • Comfortable learning and adapting to new technologies and tools. Experience Virtual Office Assistant | D² Cleaning Services - Michigan, United States | September 2022 – December 2022. • Managed executive calendars, scheduled appointments, and coordinated virtual meetings. • Handled email correspondence, responded to inquiries, and maintained a high level of professionalism in all communications. • Designed marketing materials, wrote content, and responded to emails. • Conducted interviews, scheduled appointments, and engaged in cold calling sales. Vacation Property Finder [USA, UK, Canada, Australia] | November 2022 – Present • Assist clients in finding rental properties and analysis. • Resolve customer issues and disputes. • Manage customer relationships and expectations. • Create promotions and special offers. • Develop and managed online listings. Quality Team-Lead | Agt Pastries N Treats – Lagos, Nigeria | May 2015 – Present • Oversee general production and service to clients. • Ensure excellent hygiene practices. • Maintain a safe and healthy working environment. • Manage the company's overhead. Customer Support Representative | Vinda Medical Hospital – Lagos, Nigeria | April 2020 – October 2022 • Provided excellent customer service support for inbound and outbound enquiries. • Answered phone calls professionally and ensured timely response. • Assessed customers' needs and provided appropriate solutions. • Resolved customer complaints and referred them to appropriate personnel. • Assessed calls to determine areas for improvement and recorded feedback. • Gathered customer feedback and reported to the relevant teams for review. • Provided technical assistance and troubleshooting to customers. • Maintained accurate records of all customer interactions. Education BSc. Environmental Science | University of Benin –Benin City, Edo State, Nigeria |September 2015 –January 2011 Certifications • Virtual Assistant Course – Alx, Africa • Zendesk Customer Service Professional Certificate – Zendesk • Customer Service: Serving Customers Through Chat and Text – LinkedIn • Customer Service: Problem Solving and Troubleshooting – LinkedIn • Customer Retention – LinkedIn • Building Customer Loyalty – LinkedIn • Remote Work Foundations – LinkedIn • Digital Marketing Fundamentals - IIDE - The Digital School • Customer Service Foundations (2020) - LinkedIn • Customer Service: Problem-Solving and Troubleshooting – LinkedIn • Building Rapport with Customers – LinkedIn • Customer Service: Handling Abusive Customers –LinkedIn • Creating Positive Conversations with Challenging Customers – LinkedIn • Serving Customers Using social media – LinkedIn • Working with Upset Customers – LinkedIn • Microsoft Teams Essential Training – LinkedIn • Occupational Safety and Health: Hazard • Communication – LinkedIn • Job Hunters’ Networking Masterclass – LinkedIn • Occupational Safety and Health: Slips, Trips, and Falls – LinkedIn • Technical Support Fundamentals – Coursera • Social Media Marketing: Strategy and Optimization– LinkedIn • Short Term Rental /Property Management - Digital Hospitality Hub • Product Management - Tech4Dev • HSE Supervisor - Nigeria Institute of Safety Professionals • GHSE - Nigeria Institute of Safety Professionals Professional Development: • IT support skills and tools – Virtual Assistant, customer support, technical support, telemarketing. (Digital Witch) • Fundamentals of short-term rentals/property management. (Digital hospitality hub) • How to manage Airbnb remotely. (Udemy) Community Involvement Actively engaged in various activities within the local church community to promote peace and love. Demonstrated a strong commitment to making apositive impact through participation in events and initiatives