AGATHA NWEZE
Agbani, Enugu State, Nigeria
Tel: -
Email:- LinkedIn: linkedin.com/in/agatha-nweze
Virtual Assistant | Administrative Support | Project & Customer Success Specialist
Professional Profile
Highly organized Virtual Assistant with 5+ years of experience supporting executives, entrepreneurs, and growing teams. Expertise in calendar management, travel coordination, inbox handling, customer service, lead generation, and CRM management. Adept at streamlining operations, boosting customer loyalty, and ensuring efficient project execution. Tech-savvy, with proficiency in MS Office, Google Workspace, CRM systems (HubSpot), and productivity platforms like Trello, ClickUp, Asana, and Notion. Committed to delivering outstanding remote administrative support with 100% client satisfaction.
Key Skills
Technical Skills:
MS Office Suite | Google Workspace | CRM (Hubspot) | Trello | ClickUp | Asana | Notion | Zoom | Google Meet
Administrative Skills:
Calendar Management | Travel Coordination | Inbox Management | Appointment Scheduling | Lead Generation | Client Communication | Data Entry | File Organization
Soft Skills:
Time Management | Attention to Detail | Excellent Verbal and Written Communication | Customer Service Excellence | Problem-Solving | Team Collaboration
Professional Experience
Customer Care Representative
Access Bank Plc, Enugu State
August 2021 – Present
Managed daily customer inquiries, handling 30–60+ calls and emails, ensuring prompt and professional service.
Increased customer retention by 60% by resolving inquiries efficiently and enhancing client trust.
Processed customer orders, applications, and service requests with meticulous record-keeping.
Strengthened customer satisfaction through empathetic communication and effective problem resolution.
Concierge and Customer Support Specialist
Access Bank Plc, Enugu State
February 2017 – August 2021
Greeted and assisted customers, ensuring a positive first impression and exceptional service.
Promoted and managed mobile banking app installations, leading to a 50% revenue increase within 6 months.
Educated 1,000+ customers on ATM usage and digital banking solutions, reducing transactional delays.
Developed referral networks and collaborated with internal teams to enhance customer loyalty.
Key Achievements
Boosted Access Bank’s revenue by 50% by championing mobile banking adoption within six months.
Enhanced customer retention by 60% through exceptional customer service and issue resolution.
Recognized as "Best Concierge" for exemplary service delivery and client engagement.
Education
Bachelor of Science (B.Sc.) in Plant Science and Biotechnology
University of Nigeria, Nsukka
2015
National Youth Service Corps (NYSC)
Calabar, Cross River State, Nigeria
2017
