AGATHA NAMBUUSI
Ugandan | Kampala, Uganda | --| https://www.linkedin.com/in/agatha-nambuusi-
SUMMARY
Highly organized and dependable Administrative and Customer Support Virtual Assistant with over 4 years of
experience providing both remote and on-site support across diverse sectors, including healthcare and public
organizations. Skilled in calendar and email management, travel coordination, and expense tracking. Proficient
in tools like Google Workspace, Microsoft Office, Calendly, and Trello. Known for reliability, time
management, and delivering organized, high-quality support.
EDUCATION
Makerere University– Kampala, Uganda
Bachelor of Industrial and Organizational Psychology
ALX Africa
Virtual Assistant Program
August 2018– May 2022
April 2025- June 2025
PROFESSIONAL EXPERIENCE
HR Administrative Assistant ( Volunteer)
July 2025Present
JJ Center | Washington, D.C | US- Remote (EST Time Zone)
● Coordinate remote onboarding for new staff and volunteers using Zoom, DocHub, and Trello, improving
onboarding efficiency by 40% and ensuring a smooth welcome process.
● Maintain and update over 50+ employee and volunteer records in Google Sheets and Google Drive,
ensuring accuracy, accessibility, and data compliance.
● Schedule and organize virtual meetings, interviews, and trainings each month through Google Calendar
and Zoom, supporting effective remote collaboration.
● Prepare and manage HR documents, such as offer letters, contracts, and memos, using Google Docs and
DocHub, reducing document turnaround time by over 70%.
● Support the full recruitment cycle by organizing job postings, tracking 100+ applicants in Trello, and
scheduling interviews, reducing hiring delays by 60%.
● Track leave, attendance, and timesheets using Google Sheets, and generate weekly reports to support
workforce planning and HR decision-making.
● Provide day-to-day administrative support across departments, organizing files, drafting documents, and
coordinating follow-ups to improve workflow response time by 50%.
● Share timely updates, team reminders, and HR communication via Slack, which improves internal
communication and has reduced missed deadlines by 80%.
● Contribute to creating a well-organized, connected, and mission-focused remote work environment that
supports JJ Center’s ongoing outreach and program delivery.
Assistant Administrator
December 2021 - June 2025
Digi Pharmacy | Mukono, Uganda
● Managed and updated inventory records for over 200+ pharmaceutical items, reducing stock
discrepancies by 25% through accurate tracking.
● Prepared and submitted daily sales reports using Google Sheets, achieving 100% data accuracy and
enabling more accurate financial forecasting.
● Processed and reconciled UGX 2 M+ in daily transactions, maintaining zero discrepancies for 16
consecutive months.
● Scheduled and coordinated 20+ internal and external meetings per month, updated team calendars, and
sent automated reminders to improve attendance by 20%
● Verified and corrected over 30+ supplier invoice errors in the ERP system, reducing billing issues and
payment delays.
● Developed and maintained a monthly expense tracking system using Google Sheets, analyzed
expenditures, and presented structured reports that improved budget oversight by 30%.
● Provided responsive support to 20+ vendors and internal staff, ensuring timely communication via email
and phone.
● Maintained over 500+ digital files, receipts, and reports using Google Drive and Excel, reducing
document retrieval time by 40%
Human Resource Administrative Intern
February 2021 - July 2021
Makerere University | Kampala, Uganda
● Scheduled and coordinated interviews for 50+ candidates, improving recruitment response time by 20%
through an organized calendar and communication management.
● Maintained and updated 50+ confidential employee records, achieving 100% data accuracy in payroll
submissions and internal HR systems.
● Drafted and distributed 10+ HR memos, announcements, and policy updates, improving employee
communication efficiency.
● Facilitated onboarding and induction for 8+ new hires, ensuring smooth integration and timely document
processing.
● Managed the HR team’s digital calendar, scheduled meetings, prepared agendas and minutes, and
followed up on action items, increasing meeting efficiency by 30%.
● Conducted market research on salary benchmarks across 10+ job categories, contributing to HR policy
reviews and compensation updates.
● Supported data collection for payroll performance evaluation systems using Excel and Google Sheets.
● Responded to inquiries from staff and external parties, ensuring professional email communication and
timely resolution of requests.
Administrative | Customer Support VA( Receptionist)
December 2017 - September2020
Kasana Luweero Diocese – Luweero, Uganda
● Scheduled, confirmed, and managed 20-30 weekly appointments, meetings, and community events,
ensuring calendar alignment and efficient time use.
● Handled front-desk communication and support, responding to over 100+ inquiries weekly via phone,
email, and in-person, resolving 95% of issues within 24 hours.
● Maintained and organized over 300 physical and digital files monthly, streamlining record retrieval and
document management systems.
● Supported internal communication by preparing and distributing newsletters and community
announcements to a contact list of 500+ members.
● Tracked monthly operational expenses, recorded financial data, and assisted in preparing basic financial
and administrative reports for senior management.
● Managed calendar invites, task reminders, and project timelines using digital tools( Google Calendar,
Microsoft Outlook, Trello, and Zoom).
● Provided general administrative assistance and team support, ensuring smooth day-to-day operations
across departments.
● Took and distributed meeting minutes, prepared meeting agendas, drafted internal reports, and ensured
timely follow-up on action items.
● Coordinated domestic travel arrangements, including transportation, lodging, and scheduling for staff
members and guest speakers
SKILLS
● Administrative Support
● Calendar & Email Management
● Document Preparation & Filing
● Data Entry & Meeting Coordination
● Customer Support & Communication
● Scheduling & Meeting Coordination
● Microsoft Office (Word, Excel, Outlook)
● Google Workspace (Docs, Sheets, Drive, Meet)
● Zoom, Slack, Trello, Asana
● Time Management & Task Prioritization
● Confidentiality & Professionalism
● Problem Solving Team Collaboration
● ERP Software & Platform Navigation
● Travel Pack Arrangements
● Track Expenses
LANGUAGES
● English - Fluent
