DnA Technical Communications Inc.
Agatha Lai
Personal Profile
I specialize in building technical end-user
documentation for new products. I adhere to
your company branding standards, and write to
match your product personality. I write with
localization in mind, and plan documents to
scale with your product.
Skills
A quick study in learning new software and
hardware products
Able to write in different voices for different
audiences
Self-motivated project manager who can juggle
multiple projects efficiently
Flexible to changing project priorities
Knowledgeable of DITA methodology and
developing single-sourced content
Proficiencies
InDesign
MadCap Flare
Ps
Illustrator
Rh
RoboHelp
Fm
FrameMaker
Photoshop
www.agathalai.com
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Inkscape
XML
Jira
Confluence
CSS
Subversion
Education
University of Victoria
BA in English Literature 2008
Minor in Business
Red Academy
UX Designer Foundations Certificate 2016
HTML
Technical Writer
DnA Technical Communications Inc.
Agatha Lai
Work Experience
Avigilon, Technical Writer (Contract)
Aug 2017 - Oct 2017
Provide support in maintaining current documentation
for primary software product
Create installation manuals for new hardware products.
Provide recommendations in maintaining and
improving current documentation standards.
GNEC, Technical Communications Consultant (Contract)
July 2017 - present
Review cloud product that is in development and
streamline the user interaction design.
Prepare initial product launch package - re-design
website, provide marketing copy, develop product
datasheet, and storyboard product introduction video.
Expa, Technical Writer (Contract)
APRIL 2017 - June 2017
Created help system for new cloud based product.
Worked with software developers to verify product
capabilities.
Provided feedback for new UI strings.
Edited marketing copy for website mockups.
Avigilon, Technical Writer Team Lead
FEB 2016 - APRIL 2017
Portfolio
PDF Hardware Install Guide
For installers and end customers
https://goo.gl/vpuz6P
PDF System Installation Guide
For field engineers and installers
https://goo.gl/qvDUUx
PDF Software User Guide
For end users
https://goo.gl/bez2iu
Worked with product management and product
marketing to identify documentation needs for each
product launch.
Established lines of communication with engineering and
technical support to facilitate cross-functional process
initiatives.
Mentored Co-ops in technical documentation, project
management, localization and other communication skills.
Avigilon, Technical Writer
JUNE 2010 - APRIL 2017
Responsible for the end user documentation of all
hardware and software product lines.
Managed and maintained localized version of written
content.
Worked closely with engineering to translate technical
knowledge into plain English.
Consulted with the software UI team to create a user
friendly software experience.
Cyberscribe Solutions, Technical Writer (Contract)
FEB 2010 - MARCH 2010
Assisted in the creation of an operations guide for a local
storage company.
Wrote and delivered content through an online
knowledge base system.
Worked closely with the customer in developing content
to meet their scalability requirements.
