Agatha Attama

AGATHA, ATTAMA ADAORA NO 127, Bakori Road, PW, Kubwa, Abuja. Email:-Tel: - I am a creative and result-oriented management professional with multi-sectoral experience in Sales and Business Development, Investment advisory, Customer service, Health, Safety, and Environment. I have over five (5) years of solid work experience in customer service, administration, sales and operations to implement programs and policies for development, organisations and government agencies. ▪ ⮚ ⮚ ⮚ ⮚ ⮚ ⮚ PROFESSIONAL EXPERTISE Office management & administration. Customer service Data Management and Reporting Sales and Business Development Laboratory testing and analysis Medical sales representative January 2021- March 2023 Call Center and sales Agent UNATEUS CALL CENTER, INDONESIA Responsibilities: ⮚ Processed /cancelled orders and obtained details about customer’s complaints and ensured customer’s satisfaction by maintaining a positive, emphatic, and professional attitude and provided professional customer support at every given time. ⮚ ⮚ ⮚ ⮚ Answered both inbound and outbound calls to Marketed and distributed company’s products and services. Provided Proper documentation of customer’s order and status of their order Identified new customers and detailed the company’s products and services to them Key achievements: ⮚ Generated revenues and sales for the company. ⮚ Provided excellent customer support to the customer January 2018 - December 2020 Customer Service Representative MASSACHUSETTS. OUTSOURCE GLOBAL, UNITED STATES, Responsibilities: ⮚ Took both inbound and outbound calls to assist Disabled American citizens to start social security disability Benefit processes. ⮚ Answered calls professionally to provide information about products and services. ⮚ Obtained details about customers’ complaints and ensured customers’ satisfaction by maintaining a positive, emphatic, and professional attitude and providing professional customer support at every given time. ⮚ Maintained records of transactions and interactions. ⮚ Provided feedback on the efficiency of the customer service process. Key Achievement: I demonstrated professional etiquette and manners which resulted in the improvement of positive feedback and was recognized by management and customers as the best customer service executive of 2018. January 2017 - December 2017 NATIONAL YOUTH SERVICE CORP(NYSC) Laboratory Assistant AKWA IBOM STATE MINISTRY OF MINERAL RESOURCES Responsibilities: ⮚ Received, labelled, and prepared samples for testing. ⮚ Assisted with the design and execution of laboratory testing according to standard procedures ⮚ Assisted in conducting experiments under defined conditions to verify/reject various types of hypotheses using defined scientific methods. ⮚ Maintained all laboratory records Key Achievement: I Streamlined laboratory procedure 50% by maintaining an effective inventory of supplies and equipment. January 2016 - December 2016 Secretary, ENUGU STATE MINISTRY OF TRANSPORT Responsibilities: ⮚ Maintained smooth running of the office through a variety of administrative and clerical skills ⮚ Handled principal’s schedule, coordinated meetings, and visits, organised files ⮚ Managed telephone calls and kept an inventory of office supplies and materials. Key achievement: Designed and implemented a scheduling system that increased front-office productivity by 50%. September 2015 – December 2015 Sales Supervisor BRITISH AMERICAN TOBACCO Responsibilities: ⮚ Ensured achievement of daily, weekly, and monthly sales targets. ⮚ Ensured effective management of the distribution network by closely working with wholesalers and area sales managers. ⮚ Assisted the sales operations manager in the supervision and administration of the wholesale team on all matters of team building spirit, staff motivation, and disciplinary issues and maintained effective communication between sales teams in HQ and regional sales teams. Key Achievement: ⮚ Maintained 99% accurate product knowledge and developed relationships with new distributors thereby exceeding sales targets by 20% ▪ QUALIFICATIONS 2015 Kogi State University, Anyigba, Kogi state B.SC Biochemistry 2009 St. Cyprian Special Science School, Nsukka, Enugu State. Senior Secondary Certificate Examination (S.S.C.E) Skills: ⮚ Good Communication skills ⮚ Good written and Spoken English ⮚ ⮚ ⮚ ⮚ ⮚ ⮚ ⮚ ⮚ ⮚ Team Player problem-solving initiative and enterprise planning and organising self-management learning MS suite and other technology. Good written and Spoken Skills. Emotional Intelligence. Referees: Available upon request.