Agape Christine G.

Agape Christine Garcia RN Email address:- Objective My main goal is to improve myself searching new horizons. I would like to be involved in projects that encourage me to give the best of me, and also learn in the process. CORE SKILLS & STRENGTHS I have 7 years of experience in Customer Service Industry through Phone, Chat and Email support. The industry has honed my skills in providing the most effective and world-class customer service. I am able to work under pressure and under minimal supervision. I am resourceful, disciplined, and determined. ✓ Zendesk/Shopify ✓ Live Chat Support (PureChat) ✓ Customer Service/ Technical Support ✓ Email Support ✓ Handling basic issues / Solving complex issues ✓ Phone Support (Jive) I've been VA for 2 years as well assisting manufacturing company. Wherein I gather customer details and call or email them to offer different medical equipment. I have extended data-entry experience, good communication skills and I enjoy working in interactive environments. My other expertise as a Content Moderation Specialist wherein I have 3 years work experience with Fox News, AOL, HuffPost Canada/US and other publishing company as a Content Moderation Specialist. My main goal is to improve myself searching new horizons. I would like to involved in projects that encourage me to give the best of me. Working Experience ARTICLE MODERATOR: SPOTIM (AUGUST 2016 to July 1, 2020) Moderating the following news articles: - America Online US and UK - HuffingtonPost Canada and India - Fox Nation - Fox News - Express - Fox Business - Fox Nation - Market Watch – MarketWatch VSE - Sky Sports - WND Senior Medical Representative: Kalbe International Philippines (August 2016 – December 2017)       Responsible for selling and marketing of pharmaceutical drugs. Performs one-on-one meetings with pharmacist, doctors, and nurses Monitors the supply of drugs as well as inform doctors, pharmacist and nurses of the forthcoming changes Introduces new products of the organization Visits hospitals to meet with doctors to persuade them to purchase the products Compiles data on requirement and supplies products required by customers CUSTOMER REPRESENTATIVE: UPWORK (May 2018 up to Present) With different clients handling: Inbound, Outbound, Email and Chat. Using tools like Zendesk, Zoho and Shopify. Upwork Profile: https://www.upwork.com/o/profiles/users/_~01da93e827b770483a/ SALES REPRESENTATIVE: IBEX GLOBAL (APRIL 2011 – DECEMBER 2015) • Took inbound calls for providing service and product information • Provide callers with information on internet, home phone, cable packages and promotions • Resolved customers’ technical issues over the phone • Made sales calls for soliciting business from new customers • Up-sold services to existing customers Additional Information:   Completed Sales Training Program held at Businessmaker Academy Completed a course in Telephone Etiquette, Basic Airport Handling