Afolayan Rhoda

RHODA TOYIN AFOLAYAN Phone Number: - Phone Number: - Email:- Email:- PROFESSIONAL SUMMARY Accomplished Professional in the Financial services industry, adept in leveraging great analytical skills and a strong business acumen to enhance compliance and risk management. Excelled in relationship building and marketing, significantly improving customer engagement and operational efficiency. Proficient in Core Banking software and Microsoft Office, demonstrating adaptability and a proactive approach to problem-solving. PROFESSIONAL EXPERIENCES Internal Control Officer Heritage Bank Plc, October 2023 - June 2024           Maintained knowledge of current accounting standards, regulatory requirements, and best practices for internal controls. Daily call-overs of transaction tickets and review of the bank's general ledger ensuring appropriate ledger for transaction Review of credit files and overdraft Escalate any control deficiencies and making appropriate recommendations to mitigate risk Maintain regulatory compliance and implement procedures Conduct special investigations to protect management's resources and carry out security sweeps to protect data and other relevant information. Prepared written reports summarizing findings from reviews of internal control systems and recommending appropriate corrective actions. Created training materials for staff members regarding changes in corporate policies and procedures affecting their job roles. Monitored processes to ensure effective implementation of internal controls over financial reporting. Participated in meetings with senior management to discuss findings from periodic reviews of internal control systems. Customer Service Officer Whyte Cleon (First Bank Nigeria Ltd), January 2014 -September 2023                    Promote the Sales of all the Bank's Products and Services to the Customers. Drive Online banking, USSD & mobile App. enrolment and usage. On boarding of quality prospects on the Banks Agent Banking Platform On board new and existing customers into the Bank's book, by Packaging all required Document for Opening all types of Accounts Set up of all new and existing customers on all the banks E- channels platform and terminals. Generate Proof of Investment, E-reference and statement for Customers on request To issue both Debit and Credit cards to Customers on request Prepare daily Stock of ATM cards Uncollected in the Branch Give support to customers on how to use most of the bank's products Recommended product offerings to meet customers' changing needs. Assisted customers in navigating online portals or websites for account information or product orders. Proactively identified opportunities for process improvements that increased efficiency and accuracy of customer service operations. Interacted with customers using active listening skills to confirm or clarify information and diffuse customer complaints. Researched complex issues to provide customers with accurate information regarding product features or services offered. Handled customer complaints and inquiries in a courteous and efficient manner. Updated and maintained database with accurate customer information and timely data entry. Maintained knowledge of company products to provide helpful suggestions and recommendations to customers. Investigated and researched issues to determine root causes and appropriate resolution methods. Referred unresolved customer grievances to designated departments for further investigation. Bank Teller Whyte Cleon (First Bank Nigeria Ltd) ,January 2014 -May 2017                Provided excellent customer service in a high-volume banking environment, including cash handling and account inquiries. Performed daily balancing of cash drawer and ensured accuracy of all bank documents. Adhered to security and regulatory requirements surrounding financial transactions. Demonstrated proficient knowledge of bank products and services to meet customer needs. Contributed to fraud detection support, documenting suspicious activity and reporting flagged transactions. Involved supervisors if transactions were over authority limits or exceptionally complex. Adhered to strict compliance standards for banking regulations such as KYC and AML policies. Completed financial transactions, including deposits, withdrawals, and loan payments. Assisted with training of new team members. Counted currency, coins and checks received, by hand, and using currency-counting machine, to prepare them for deposit and shipment to the hub. Received checks and cash for deposit, verified amounts, and checked accuracy of deposit slips. Examined checks for endorsements and to verify other information, such as dates, bank names, identification of persons receiving payments and legality of documents. Promoted bank products and services to consistently meet cross-selling goals. Entered customers' transactions into computers to record transactions and issue computer-generated receipts. Informed customers about foreign currency regulations and computed transaction fees for currency exchanges. Relationship Manager First Bank of Nigeria LTD and Heritage Bank PLC, -)            Assisted clients in identifying their needs and provided suitable solutions to meet their requirements. Conducted regular meetings with clients to discuss their requirements and offered appropriate solutions. Analyzed financial requirements of clients to match with bank's product offerings. Exceeded sales goals by promoting products and services to maximize client financial needs. Built and expanded existing client relationships through proactive contact and effective pipeline management. Retained and acquired new customers with financial needs in deposit and investment products. Developed and implemented strategies to improve customer relationships and loyalty. Created detailed reports on customer interactions, feedback, and account activities. Negotiated and secured profitable deals with clients to ensure maximum returns. Established and maintained relationships with individual and business customers and provided assistance with problems these customers may encounter. Found and attracted new business. EDUCATION PROFESSIONAL DIPLOMA IN FORENSIC ACCOUNTING AND FRAUD INVESTIGATION OGE Business School, Lagos, July 2024 JOBBER MAN SOFT SKILLS CERTIFICATE Jobberman/First Bank Soft Skills Course,June 2021 BACHELOR OF SCIENCE IN EDUCATION (BUSINESS EDUCATION) National Open University Of Nigeria, January 2017 NATIONAL CERTIFICATE OF EDUCATION (NCE) (ACCOUNTING) Federal College Of Education (Technical), Gusau, January 2012 SENIOR SECONDARY SCHOOL CERTIFICATE (SSCE), 2018 PROFESSIONAL SKILLS  Great analytical and numerical skills  Excellent communication skills  Proficient in the use of Core Banking software  Financial Reporting  Adaptability and Flexibility  Client Relationship Management  Understanding of compliance procedure  Excellent Leadership  Proficient in the use of Microsoft office  Networking LANGUAGES SPOKEN    English Yoruba Hausa SPECIAL INTEREST      Reading Motivational Books Researching Teaching Meeting People Learning and acquiring new ideas. REFERENCES Available on demand