Afolakemi Odeyemi

AFOLAKEMI ODEYEMI ASM C u s tomer Suppo r t E x e c u t i v e CONTACT --13, Comfort Zone, Success Road, Olorunda Aba, Ibadan, Nigeria. www.linkedin.com/in/afolakemi-odeyemi-b948a4242 SKILLS Strong Interpersonal and Written Communication Skills Use of CRM (Oracle) Cooperative and Team-Oriented Attitude Goal-Oriented and Results-Driven Effective Problem-Solving Abilities Passion for Delivering Excellent Customer Support Paying attention to details Expertise in Territory Management Proficient in Performance Tracking and Analysis Skilled in Schedule Coordination Dedicated to Customer Follow-up Experience in Prospecting and Lead Generation Proficient in Cold Calling Techniques PROFILE I am a dedicated Customer Support professional with a strong background in sales, skilled in enhancing customer satisfaction and driving retention. With a deep passion for relationship-building and proactive problem-solving, I seamlessly connect support and sales functions to deliver outstanding service. My customer-first approach consistently contributes to business growth, and I am committed to continuous learning to enhance personal value and workplace integration. Known for being a team player, I strive to elevate Organisation's collective success and maintain a high standard of service excellence. EXPERIENCE Sales Executive > Worldwide Health Care 2019 - 2023 Cultivated relationships with existing customers and new customers by to encourage repeat business and also increased customer base by 95% in the space of 4years through the use of Negotiated contracts with clients on behalf of the company. Generated reports summarizing sales performance metrics and presented findings to management team. Managed a customer base of about 500 outlets by regular scheduled follow-up visit and generated over 400 regular customers. Responded promptly to inquiries from potential customers about product features or pricing plans. Resolve customer/ products related issues. Relating with Line-manager promptly, communicating feedbacks swiftly. Used cold calling and networking to sell products and services. Average visit of about 20 outlets daily, ensuring patronage. As a team player , I contributed to the teams yearly achievement of meeting targets EDUCATION BSc. Business Administration & Marketing AJAYI CROWTHER UNIVERSITY, NIGERIA. 2006 - 2010 Diploma in Marketing OLABISI ONABANJO UNIVERSITY, NIGERIA. 2003 - 2006 Diploma, Computer Studies MICRONET INTERNATIONAL COMPUTER INSTITUTE, NIGERIA. 2001 Sales Coordinator > Worldwide Health Care 2017 - 2019 Closing and tracking of Product order for Sales Representatives and Distributors with the use of CRM (Oracle) Interfaced with 13 sales officers in maintaining their accounts with the company ensuring smooth transactions by calling for updates. Managing customers accounts by delivering excellent customer care services. Maintaining accurate and up-to-date sales records for the company. Confirming and Receipting Sales Representatives and Distributors Payments Update information for New Customer Account Creation with the use of CRM. Custodian of Payment Cheques (PDC) for banking AFOLAKEMI ODEYEMI ASM C u s tomer Suppo r t E x e c u t i v e CONTACT --13, Comfort Zone, Success Road, Olorunda Aba, Ibadan, Nigeria www.linkedin.com/in/afolakemi-odeyemi-b948a4242 EXPERIENCE Check- in Operator > Cotecna Destination Inspection Limited 2013 Verified customer account information and update profiles as needed with the use of CRM software to be analysed for checking and passing for release. Handling incoming customer inquiries and complaints of about 50 daily, ensuring timely and professional responses to ensure they are resolved. Maintained records of customer interactions and transactions for future reference . Ensuring 100% accurate data inputting of final reports on customers' orders to the custom’s office attached to the Sea Port. EXPERTISE Microsoft Office Suites PowerPoint CorelDraw Graphics Design Email Campaign SMS Marketing Video Marketing Landing Page Creation Google Business Profile Facebook Ads / Instagram Ads SEO Customer Service Personnel > Hartfield Consulting Firm 2011 Conducted a comprehensive assessment of hotel services and infrastructure, gathering over 150 data points that directly informed enhancements to client proposals and increased competitive positioning within the hospitality market. Collecting and analyzing data on the hotel's services and infrastructure for continuous improvement. Acting as a liaison between the hotel and its customers to ensure seamless communication and address concerns. Community Development Initiative as a Volunteer Corper 2010 - 2011 Offered Training/ Advise to Secondary School Students and Teachers in the areas of Reproductive health, Prevention and Care of HIV/ AIDS under the supervision of UNICEF. PROFESSIONAL CERTIFICATION Associate Member Trained over 100 pupils and 2 Teachers with the ability to understand and communicate with them despite different age range. Offered Certificates to Trainees under the supervision of USAID through Ogun State NYSC Chapter. Institute of Strategic Management, Nigeria ACCOMPLISHMENT 2011 Performer of the Quarter (POQ) as a Sales Coordinator at Worldwide Health Care 2018 LANGUAGES English C1 Spanish A1