Afolabi Patience Oluwafisayomi

AFOLABI PATIENCE OLUWAFISAYOMI LUGBE, FCT ABUJA, NIGERIA Phone: - Email:-Linkedin: https://www.linkedin.com/in/afolabipatience CAREER OBJECTIVE: An organized, resourceful, and performance-driven professional with over 3 years of proven experience delivering optimal results with minimal supervision in dynamic team environments. Adept at managing multiple priorities, I consistently ensure efficiency and excellence in every project I undertake. SKILLS        Leadership Good Time Management Creative and Critical Thinking Customer focused Team oriented Email management Adaptability       Excellent written and oral communication Phone Support Microsoft office & CRM tools Chat support Social media marketing HubSpot, Quickbase, Vici WORK EXPERIENCE APPOINTMENT SETTER (MAR 2024 – PRESENT) 6 FIGURE VET (REMOTE- UNITED STATES)  Achieving an 85% appointment attendance rate by implementing strategic follow-ups via calls, emails, and SMS reminders.  Successfully scheduling over 50 appointments per month while maintaining a 75% conversion rate from leads to booked calls.  Reducing no-show rates by 30% through consistent follow-ups, reminder sequences, and effective scheduling practices.  Delivering top-tier customer service by overcoming objections with a 60% success rate, ensuring veterans feel confident in their investment journey. TELEMARKETER / CUSTOMER SERVICE SPECIALIST. (MAY 2022 – NOV 2024) MONEY AFRICA (REMOTE- LAGOS, NIGERIA) • Provided chat support on company's Instagram account, fostering a customer community of 300,000+ followers. • Handled over 100 messages with an average response time of 1 minute. • Consistently achieved success in meeting and exceeding sales targets for financial products and investment advisory services. • Maintained a high level of customer satisfaction by promptly addressing inquiries, resolving issues, and providing accurate information on financial products and services. • Excelled in outbound telemarketing, generating leads, and converting prospects into clients. TELEMARKETER. (DEC 2023 - FEB 2024) PREMIER PRODUCERS GROUP. (REMOTE- INDIANA, USA)  Successfully sold final expense insurance policies through effective communication and rapportbuilding techniques.  Demonstrated exceptional sales skills, resulting in increased revenue and client satisfaction.  Recognized for outstanding performance and contribution to the success of the sales team.  Received positive feedback from clients for providing personalized solutions and addressing their needs effectively. CUSTOMER SERVICE SPECIALIST (SEPT 2023 – DEC 2023) MARATHON TRANSPORT INC / TURBHAM LIMITED. (REMOTE- UNITED STATES)  Successfully managed logistics for high-profile shipments, ensuring on-time delivery and client satisfaction.  Managed comprehensive paperwork, including rate confirmations, BOLs, PODs, and logistics documents, consistently surpassing SLAs.    Efficiently handled a 50% increase in inquiries and order volumes during peak seasons, maintaining top-tier service standards. Implemented process improvements, resulting in a 30% reduction in customer complaints and shipping discrepancies. Maintained a high customer satisfaction rating by delivering exceptional service and promptly addressing inquiries. BUSINESS DEVELOPMENT EXECUTIVE (FEB 2023 - AUG 2023) TURBHAM LIMITED (HYBRID - ABUJA, NIGERIA)  Developed a growth strategy focused both on financial gain and customer satisfaction  Conducted research to identify new markets and customer needs  Promoted the company’s products/services addressing or predicting clients’ objectives  Developed and implemented standards for inspection MEDICAL SALES REPRESENTATIVE (SEPT 2022 – FEB 2023) TURBHAM LIMITED /GLUTALITY HEALTH (REMOTE- FLORIDA, USA)  Conducted comprehensive interviews with patients to gather medical history and provided detailed explanations of the Remote Patient Monitoring (RPM) program and its advantages.  Verified patients' health insurance status, ensuring accurate information, and facilitated the transfer of qualified patients to specialized services.  Streamlined record-keeping processes, enhancing efficiency in tracking client interactions and product sales.  Collaborated with healthcare providers to implement RPM solutions, fostering positive partnerships. TEACHER. (ANAMBRA, NIGERIA) ZIXTON SECONDARY SCHOOL, OZUBULU. (FEB 2021-FEB 2022)  Planned, prepared and delivered lesson plans and instructional materials.  Developed schemes of work, lesson plans and tests that are by established procedures.  Provided and maintained a safe and supervised environment in the classroom and on the school grounds.  Evaluated student's academic and personal growth keeping appropriate records, and prepare progress reports LEADERSHIP & VOLUNTEER EXPERIENCE President, Environmental Sanitation & Community Development -)  Led community initiatives and coordinated projects with executives and corporate bodies.  Successfully organized the maiden edition of John CDO Ikeotunoye annual inter- school debating and essay competition.  Participated in sensitizing adolescent and teenagers on puberty and personal Hygiene in Zixton secondary School, Anambra State  Enhanced communication and project management skills while engaging with local youth. Qualitative Interviewer, UNICEF (Aug-Sept 2022)  Conducted in-depth interviews and focus group discussions to gather critical data.  Collaborated with social mobilizers to ensure effective participant preparation.  Strengthened data analysis, active listening, and interpersonal skills in a dynamic environment. EDUCATION: MSc PEACE STUDIES AND CONFLICT RESOLUTION National Open University of Nigeria (NOUN) PGD HUMAN RESOURCES MANAGEMENT Chartered Institute of Human Resources PGD JOURNALISM International Institute of Journalism, Maiduguri B.A PHILOSOPHY Ekiti State University. (2nd class upper division) SENIOR SECONDARY CERFICATE EXAMINATION (SSCE) Federal Government Girls' College, Akure (IN VIEW-