Afolabi Adeyemi Folashade

ADEYEMI Suliyat Folashade House 37, 2nd avenue F.H.A Zuba, Abuja. Mobile:- Mail:- Personal statement As a highly skilled graduate of Microbiology with a proven track record in Laboratory technology and maintenance. Backed by experience in Customer service, Marketing and Administrative services, I bring a comprehensive skill set to the table. My profound understanding of the synergy between office personnel and productivity tools equips me to optimize organizational efficiency. I am eager to leverage my exceptional management and interpersonal abilities in a dynamic environment. Seeking a challenging role in a forward-thinking organization where I can contribute meaningfully towards achieving the company’s objectives. Education University of Ilorin, Kwara State. B.Sc. Microbiology Ibadan City Model College. O levels (Senior Secondary School Certificate) Professional development/certifications  Professional certification in Customer Service. April 2024 LinkedIn Learning & Project Management Institute. Lagos, Nigeria.  Professional certification in Operations Management. July 2015 Push CV Training Academy, Yaba Lagos, Nigeria. Work Experience Jolaad Beauty Empire, Abuja. Store Manager (Feb 2022 - till date) Key responsibilities:  Creating business strategies to attract new customers, expand store traffic, and enhance profitability.  Delivering excellent service to ensure high levels of customer satisfaction.  Undertaking store administration duties such as managing store budgets and updating financial records.  Responding to customer complaints and concerns in a professional manner. Graduate CV template by reed.co.uk Brilliant Model Technology, Abuja. Call Centre Agent (Aug 2020 - till date) Key responsibilities:  Answering calls from customers professionally and responding to customer inquiries and complaints.  Meet personal or team qualitative and quantitative targets.  Providing customers with the organization’s service and product information.  Processing forms, orders and applications requested by the customers.  Identifying customers’ needs, clarify information, research every issue and providing solution.  Manage large amounts of outbound and inbound calls in a timely manner. Fresh Green Moringa Products Nigeria Limited, Abuja. Customer Care Representative (July 2019 – June 2020) Key responsibilities:  Maintaining a positive, empathetic and professional attitude toward customers at all times.  Responding promptly to customer inquiries.  Keeping records of customer interactions, transactions, comments and complaints.  Communicating and coordinating with colleagues as necessary.  Providing feedback on the efficiency of the customer service process. Y3 Distribution Nigeria Limited, Ibadan. West region Promoter (Aug 2018 – Feb 2019) Key responsibilities:  Responsible for attracting new customers and helping the company reach revenue targets.  Provided good services to customers and maintained good relationship with them.  Promote products to sell in big chain stores.  Respond to customer needs and requirements. Oracle Concept Agency, Lagos state Brand Ambassador (Jan 2018 – July 2018) Key responsibilities:  Representing the brand positively in a multitude of settings.  Generating brand awareness through word-of-mouth marketing.  Provide feedback to the marketing and product departments regarding customers. request.  Track and Report on competitors marketing activities Graduate CV template by reed.co.uk  Monitor all customer inquiries and provide subject matter expertise on same and assist to provide an efficient ambassador for Brand. Giwa Local Government Secretariat Health Centre, Kaduna State. Assistant laboratory Microbiologist (NYSC) (Nov 2016 – Oct 2017). Key responsibilities:  Carrying and Testing different blood samples, writing out results of the patients.  Isolate and maintain cultures of bacteria or other micro-organisms and identifying and Classifying micro-organisms found in different specimens. World Health Organization (WHO) Kaduna state Giwa Local Govt Chapter Team Monitor (Jan 2017 – June 2017) Key responsibilities:  Direct observed polio vaccination (DOPV).  Provides technical assistance to the Team supervisor in order to monitor progress with the implementation of the action plan (house-to-house Vaccination for children below 5years) Ibadan North Local Government Health Centre, Idi Ogungun, Ibadan. Laboratory Scientist [Intern] (April 2015 – Sept 2015) Key responsibilities:  Monitor the effect of microorganisms on plants, animals or the environment  Identifies and communicates abnormal patient conditions by alerting supervisory personnel, the pathologist, the patient physician or nurse, reporting mandated information to the public Health department or other designated official health department or other designated officials. Skills Summary     Excellent Proficiency in Microsoft Word, Excel and Google workspace. Good team player, willingness to learn and follow directions. Good listening and fast typing skills. Excellent communication and analytical skills.  Proper time management skills. Graduate CV template by reed.co.uk REFERENCES Dr. Mrs Odebisi Mutiat, Department of Microbiology, Faculty of Life sciences, University of Ilorin, Ilorin. P.M.B 1515, Ilorin, Kwara state. Email:-Mobile - Mr David Dansokoto D. Director, Primary Health Centre, Giwa Local Government, Giwa. Zaria, Kaduna state. Email:-Mobile - Graduate CV template by reed.co.uk