Afokoghene Otughwor

​Stop Losing Customers to Slow Responses. Start Delivering 5-Star Support.

​In the world of remote business, your support desk is your reputation. If your inbox is overflowing, your CRM is messy, and your response times are lagging, you’re losing money.

​I am a Customer Support and Operations Specialist with over 7 years of experience helping US, UK, and Australian-based startups scale their service operations. I don’t just "reply to emails"—I manage your entire support ecosystem so your customers feel heard and your team stays organized.

​Specialized Tech Stack:

• ​Support Tools: Freshdesk, Zendesk, Intercom, LiveChat.
• ​CRM & Ops: HubSpot, Airtable, Salesforce.
• ​Task Management: Notion, Trello, Asana.

​How I Add Value to Your Support Team:

​Multichannel Support Mastery: I handle Email, Live Chat, and Ticket Management with a focus on First Response Time (FRT) and high CSAT scores.

​CRM & Lead Integrity: Using HubSpot and Airtable, I ensure every customer interaction is logged and every lead is moved through the pipeline accurately.

​Conflict Resolution: I specialize in turning frustrated customers into brand advocates through empathetic, clear, and proactive communication.

​Workflow Automation: I don't just work in the system; I improve it. I can help set up macros, templates, and automated triggers to shave hours off your weekly workload.

​Why Clients Work With Me:

I bring 7+ years of professional experience, including a background in executive operations. I am reliable, I communicate proactively, and I operate with a "one-and-done" resolution mindset. I don't need micromanagement. I need a goal.

​Availability: Available for full-time roles with dedicated overlap in EST/PST time zones for real-time collaboration.

​Ready to clear your ticket backlog and reclaim your time? Click the "Invite to Apply" or "Message" button, and let's get your customer support running like clockwork.

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