Afia Serwaa Sebe

Afia Serwaa Sebe Medical and Executive Virtual Assistant and Social Media Manager - Pasay City, Manila, 1300, Philippines Highly organized and tech-savvy professional with a strong understanding of medical office operations and patient privacy. Ability to efficiently manage administrative tasks virtually while simultaneously driving engaging social media strategies to enhance online presence and patient outreach for healthcare practices. Work Experience Executive and Medical Virtual Assistant Apr 2024 - Feb 2025 Magic Inc | Manila, Metro Manila, National Capital Region, PHL Versatile virtual assistant offering comprehensive remote support to diverse clients. Adept at managing administrative tasks, communications, and special projects with precision and a commitment to seamless client operations. Skilled in creating, formatting, proofreading, and organizing various documents, reports, and presentations. Dedicated to providing prompt, professional, and helpful support, resolving inquiries, and ensuring client satisfaction. Proficient understanding of medical terminology, procedures, and healthcare workflows to accurately assist medical professionals and understand patient needs. Expert in managing complex medical calendars, scheduling new and follow-up appointments, handling reschedules/cancellations, and sending automated reminders to optimize clinic flow. Provides empathetic and professional communication with patients via phone, email, and chat, addressing inquiries, providing appointment instructions, and coordinating follow-up care. Strict adherence to patient confidentiality and data privacy regulations Proactive in streamlining administrative tasks, including email management, virtual faxing, document organization, and managing referrals to improve operational efficiency. Sales Associate Jan 2024 - Mar 2024 Luxevern Inc | Makati, Manila Proactive and highly motivated Sales Agent passionate about driving business growth. Expert in lead generation, product promotion, and cultivating new opportunities to expand market reach and maximize profitability. Proven ability to build and nurture strong, lasting relationships with clients, fostering trust and repeat business. Experienced user of CRM software (e.g., Salesforce, HubSpot) for tracking leads, managing accounts, and forecasting sales. Expert in identifying customer pain points and effectively positioning products/services as tailored solutions. Delivers compelling sales presentations and communicates value propositions clearly and persuasively to diverse audiences. Medical junior Intern Sep 2022 - Nov 2023 Region 1 Medical center | Dagupan City, Pangasinan, Philippines Aspiring physician and compassionate medical intern dedicated to providing patient-centered care and collaborating effectively with healthcare teams. Committed to continuous learning and applying evidence-based practices to improve health outcomes. Basic understanding of common diagnostic tests Skilled in conducting thorough patient assessments, identifying key symptoms, and monitoring patient conditions effectively Proficient in history taking, physical examinations, and basic medical procedures Ability to apply theoretical medical knowledge to real-world patient scenarios and assist in formulating differential diagnoses and initial management plans. Strict adherence to patient confidentiality (Data Privacy Act) and medical ethics in all clinical interactions. Efficiently manages a demanding workload, prioritizes tasks, and maintains accurate patient documentation Takes initiative to assist with patient care, observe procedures, and engage in learning opportunities without constant prompting. : Clear and sensitive communication with patients and their families, explaining conditions and procedures in an understandable manner VIrtual Assistant May 2021 - Feb 2022 Stuff Inc | Boston, U.S.A Highly organized and proactive virtual assistant dedicated to streamlining operations and boosting productivity. Proficient in administrative support, scheduling, and project coordination to optimize client workflow and achieve business goals. Meticulous approach to tasks, ensuring accuracy in data entry, scheduling, document management, and recordkeeping Expert in scheduling appointments, coordinating meetings, responding to inquiries, and maintaining organized inboxes to maximize client efficiency. Comfortable and adept at quickly learning and utilizing various software Skilled in creating, formatting, proofreading, and organizing various documents, reports, and presentations. Clear, concise, and professional communication across all channels (email, phone, chat) to foster positive client and stakeholder relationships. Ability to build rapport, listen actively, and adapt communication styles to work effectively with diverse clients and teams. Ability to adjust quickly to changing priorities, new systems, and diverse client needs in a dynamic remote environment. Education Virgen Milagrosa University Foundation Aug 2018 - Aug 2023 Doctor Medicine Virgen Milagrosa University Foundation Nov 2016 - Jul 2018 Barchelor of Science Biology Languages English (Advanced), Twi (Superior), French (Intermediate) Certificates Social Media Manager Mar 2024 Magic Assistant Training Program Apr 2024 Hubspot Magic Inc.