Afia Mahamuda

Education Bachelor of science in Mathematics Lakshmipur government College passing year 2022 Cgpa- 2.67 Out of 4.00 Higher Secondary Certificate in Science Kafil Uddin College, Lakshmipur Afia Mahamuda I am a proactive and adaptable professional with strong communication, teamwork, and problem-solving skills. Fluent in both English and Bengali, I thrive in dynamic environments and collaborate effectively across remote or in-person teams. Eager to contribute my skills and grow within a forward-thinking organization. About me Cgpa- 4.17 Out of 5.00 Secondary School Certificate in Science Muslimabad High School, Lakshmipur 💼 Experience Customers support (Raw Nation, Islam Group of industries LTD. – Remote) January 2023 – April 2025 Skills • Google Workspace (Gmail, Docs, Sheets, Calendar, Drive) • Microsoft Office (Word, Excel, Outlook, PowerPoint) • Data Entry & Online Research • Task Management Tools (Trello, Asana, Notion) • Digital Marketing • Interpersonal & Team collaboration • Time management • Fluent in English and Bengali (spoken and written) References Mobile: - Foysal Babu Manager, Islam Group of industries LTD. Mobile - Email : Email : humayun.kabir.lakshmipur@g mail.com Responded to customer inquiries via calls, email, live chat, and social media with a professional and friendly tone. Resolved client issues related to product usage, delivery status, and service concerns in a timely manner. Maintained a 95%+ satisfaction rating by providing fast and helpful responses. Handled and documented support tickets using tools like Google Workspace, Trello, and Notion. Escalated complex cases to the appropriate department while ensuring smooth handover. Tracked common issues and reported trends to help improve product quality and service processes. Worked closely with teams in a remote environment, ensuring quick response times during business hours. Virtual Assistant (Remote – Freelance) March 2022- December 2024 • Creative Writing Head Of Department, Mathematics, Lakshmipur Government college. passing year 2014 Cgpa- 4.94 Out of 5.00 --House #54/3, Road #4, Nikhunja-02, khilkhet, Dhaka. Humayun Kabir passing year 2016 - Handled inbox, calendar, and admin tasks using Google Workspace Communicated with clients in English via email and Zoom Performed research, data entry, and spreadsheet creation admin and basic accounting support (invoicing, expense tracking, reporting).