Afe Ruth Bose

RUTH B. AFE CUSTOMER SUPPORT I fully understand that meeting and exceeding customer' s expectations is key to achieving business' sustainable growth. As someone who can identify the need of customers for effective solutions, I' m committed to prompt and high-quality service that ensures a positive experience, resulting in customers' loyalty. BASIC INFORMATION I am a professional Customer Service Representative with over 10 years experience in handling multi-national clients. My unique professional experience stems from years of providing excellent customer support, creative problem solving and building customer loyalty. EDUCATION 2002 - 2006 - B. Ed. Social Studies Education, 2nd Class Honours (Upper Division) University of Ado -Ekiti (EKITI STATE UNIVERSITY) Certification in Customer Support Skills - (Udemy) PROFESSIONAL EXPERIENCE PERSONALITY HIGHLIGHTS Cheerful disposition Neat and well-organized Motivated by problem solving Independent worker Works well with deadlines Collaborative and efficient CONTACT DETAILS 7 Fisher Street, Cement, Dopemu, Agege, Lagos.-- | - √ Customer Support Specialist - Digital Witch Community May 2024 - Present Troubleshoot and resolve customer issues in a timely and efficient manner. Participate in continuous improvement initiatives to enhance customer support processes. √ Customer Service Team Lead - Strong Future International May 2014 - April 2024 Motivated and improved the customer service department and its staff members to propel them towards set goals. Developed, organized, and tracked key performance metrics and company profiles for all employees for better corporate productivity and monitoring. Improved overall quality of services rendered to customers in line with company' s goals and vision. √ Senior Executive Assistant – Retail Banking Operations, Zenith Bank Plc. April 2008–February 2014 Attended to customers' transactions in the shortest time possible while keeping up a warm, approachable and positive disposition. Cooperated, motivated and kept up team spirit amongst colleagues and unit members.