Afape Omowunmi

AFAPE OMOWUNMI | ADMINISTRATIVE VIRTUAL ASSISTANT-- Linkedin Profile Working Remotely Summary Administrative Physical Assistant with years of providing executive level support and managing high volume customer inquiries Skilled in effective inbox and calendar management,accurate data entry and comprehensive web research. Recognized for exceptional customer service skills and reducing response time by 25%. Strong communication and time management skills with a commitment to maintaining data accuracy and enhancing client satisfaction across multi platform environments Work Experience Administrative Assistant Ministry of Health(Registry)-Osogbo,Osun State October 2024 - Present Process and maintain over 5,000 health records and official documents with 99% accuracy, ensuring compliance with government regulations and data protection policies. Coordinate and streamline the retrieval and filing of medical and administrative documents, reducing processing time by 30% and improving workflow efficiency. Assisted in compiling and analyzing registry data for health policy reports,ensuring timely dissemination of critical health sector information. Customer Service Representative Mega Station Limited-Lagos,Nigeria. July 2023 - February 2024 Maintained and updated customer records with 99% accuracy, ensuring seamless service delivery and data integrity. Resolved 90% of customer complaints on the first contact, reducing escalations and improving overall service efficiency. Managed live chat, email, and phone support for over 30 customers daily, reducing response time by 40% and enhancing overall customer experience Skills Data Entry and Data Management Time Management Web Research Problem Solving Skill Document creation and Maintenance Communication and Phone Etiquette Organizing Skills Customer Service and Support Email Management Multi-Platform Support Education/Certification Olabisi Onabanjo University september 2019-April 2023. Bsc.Microbiology Certification ALX VA Program| ALX Africa+Mastercard Foundation| In Progress