Aerian P. Dela Peña

I have 6 years of experience in Customer Service assisting U.S. and Australian customers. I worked in one of the largest Contact Center in the Philippines with 3 years of Customer Service experience, 1 year as a subject matter expert and served as a Supervisor for almost 2 years.

As a Supervisor I was tasked to deliver exceptional results in terms of team management, metric management, and individual coaching to enhance and develop my subordinate's expertise.

Part of my responsibility is to analyze and interpret data to improve performance and make recommendations to the leadership team on program and process enhancements.

I am quick, flexible and can easily adapt to change. I prioritize effective communication to make sure I understand your objectives and your ideal outcome.

I look forward to working with you!