Aeleta Tiglao

AELETA TIGLAO ACCOUNTING OFFICER PROFILE More than 12 years of experience in the BPO Industry. Accounting Specialist by profession and doing AP / AR task and Analysis with a strong attention to detail and 'Can do' attitude. I can do the work and deliver exceptional results. I can fit in beautifully and be a great addition to the team. I possess a combination of skills and experience that make me stand out from the crowd. I always visualize difficulties as a challenge and learning curves that can enhance my career. Acquired expertise in Both Research and Background Investigation, SKU Sourcing and Maintenance, Administrative Responsibilities, Email Management, Customer Management, Data/Debt Collections and Accounting. Believes in the importance of Data as one of the company’s major asset. A team player. Dedicated, self-motivated and detail oriented. One who can easily adapt to different working environment. A hard worker and willing to accept challenging roles. CONTACT Skype: itsmealetz Phone:- Email:-Address: 8841 Yakal St. Marcons 1 Dau Mabalacat Pampanga 2010 Philippines WORK EXPERIENCE CLOUDSTAFF MODERN WORKFORCE Accounting Officer / Accounts Receivable Specialist January 2019 – Current • Working Remotely with my client in the US. • Helps with AR tasks • Daily Cash Application: Applying Deposit from Customers including lockbox, ACH, Wire Transfers, Remote Checks, Detail Deposits etc. • Researches all cash differences and follow up with Management on loss prevention and to obtain the reason why there's a difference. • Downloading daily bank activities in BOX • Creating Checks for Recurring Payments • Daily Reconciliation of Payments in NetSuite • Monthly Account Reconciliation (5 Accounts) • Prepare AR Closing reports including AR related account schedules and reconciliation. • Runs and update the required AR KPI reports for the Managers • Runs and update the Cash Receive by day and division • Ensuring invoices are sent and received by customer in an accurate and timely manner • Helping out with Accounts Payable Cases • Updating Cash Flow file • Invoicing / Journal Entry • Prepare and Compile all necessary information / details regarding filing of Canada GST-HST (Tax) • Ad hoc duties as required • NetSuite / Sales Force User HUMANATIC OFFICIAL Freelance Call Reviewer July 2015 – Current • Listen to recorded calls and placed them in selected category • Transcribed / Summarize recorded conversation • Has to goal for at least 90% and up accuracy in every reviewed calls WORK EXPERIENCE BEEPO INC. Collections Specialist / Bookkeeper SKILLS o o o o o o o o o o o o o o o o o o Accounts Receivable Accounts Payable Reconciliation Email Management Collections (Both Data and Debt) Cash Application Billing Invoicing Asset Management Customer Service / Support Data Management Research and Verification Lead Generation / Appointment Setter SKU Sourcing and Maintenance Administrative Responsibilities Attention to Detail Time Management Go Getter attitude EDUCATION TERTIARY o o o o Bachelor of Science in Business Management Jose C. Feliciano College Dau Expressway, Dau, Mabalacat, Pampanga March 2006 SECONDARY o o o Saint Mutien Marie College Dau, Mabalacat, Pampanga March 1999 PRIMARY o o o Dau Elementary School Dau, Mabalacat, Pampanga March 1995 November 2017 – January 2019 • CLIENT: SIMON NATIONAL CARRIERS: largest privately owned national freight company operating in Australia. • Working Remotely with my client in AU. • Build good customer relationship and rapport. • Email customers to chase overdue invoices and proof delivery slips • Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner. • Prepare Aged Debtors Report for Management review. • Prepare ‘Credit Hold’ list • Follow up outstanding / overdue invoices Supply copies of statements as requested • Prepare Exception Report • Customer dispute resolutions • Reconcile debtors against general ledger • Credit Reviews • Assist in invoicing • Invoice processing / Invoice Posting (AP) • Daily Bank Reconciliation / Transaction Listing • Prepare Payroll Related Reports / Sales Related Report / Overtime Report • Journal Posting • Credit Notes Approval • Maintain Vehicle Registration into ACTIVA (Asset Management) • Email Management for both Debtors and Creditors Inbox • Ad hoc duties as required • Activa / SAP / INFOR User IQOR PHILIPPINES Credit Collections Specialist March 2017 – September 2017 • CLIENT: JP MORGAN CHASE BANK • Collection calls and/or correspondence in a fast-paced goaloriented collections department • Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos • Daily/Monthly/Weekly Delinquency notices • High volume phone calls to assigned delinquent customers • Reconcile customer disputes as they pertain to payment of outstanding balances that are due • Manage customers on the shutdown report • Participate in team planning meetings • Meet defined department goals and metrics WORK EXPERIENCE OWENS ASIA Verification Specialist / Background Investigator June 2015 – March 2017 • • • • • • • • • • • • Documentation about findings clearly, as well as understanding assignments and instructions. Attention to Detail because Finding the right information takes concentration. Critical Thinking. Need to use decisive reasoning to determine the best course of action in research. Technical Skills. Research need extensive use of computers to research information, as well as recording/Noting findings. Manage inbound/outbound calls for Employment, Education, Reference and Licensing Verifications. Maintain effective record keeping for all calls handled. Ensure all verifications sent out are followed up on in a timely manner. Quality assurance and data review of information obtained for verifications. Communicate effectively and efficiently to all parties involved in obtaining verification information. Background check on civil, criminal cases, UCC & Liens and judgement. Confirms with the court if case is still open, expunged etc. Get details such as dates, disposition etc. in the US & Canada Verification of information over the phone, processing of request and result via online transactions, fax and/or email Contacts Organization for clarification of discrepancies Submits completed and verified reports. LEADHUSTLER Appointment Setter / Lead Generation October 2014 – May 2015 then August 2012 – February 2013 • US HEALTHCARE ACCOUNT • Receive lists of potential clients from the sales team, responsible for cold calling these prospects. Use these calls to determine the overall interest of prospective clients and eliminate clients who aren’t interested. • May also use email to contact clients, both current and prospective, to answer any questions, schedule meetings with a salesperson, or reschedule meetings as needed. • Contact prospective clients and talk to them about products or services, Keep accurate records of each conversation. Put some notes and indicate in these records whether the person is interested or not. • Provide general administrative support to the sales team. Make copies, organize documents, and rearrange schedules as needed. INTEGREON MANAGED SOLUTIONS Research/Content Analyst (Bank Rates) • CLIENT: SNL FINANCIAL • Identifies and develops relationships with covered companies and other third-party data providers, striving to uphold a high level of completeness in the data we manage. • Has knowledge of commonly used concepts, practices, and procedures for surveyed data. • Procures comprehensive information on the data tracked by the respective department. • Attending to customer inquiries on billings and verifications. • Coordinates with content teams for entry of data and follow-up questions. • Builds and maintains relationships with external contacts as a means to actively track information on the covered content sets. • Keeps up to date in knowledge of content sets. Builds industry knowledge where applicable. • Improves measures for gathering data and identifies new collection methods related to the covered content sets. • Reviews feedback involving their content to help correct errors and establish or refine procedures and processes to improve accuracy. • Trouble shoots problems, maintains on-line services support, and deals with systems and project managers to implement enhancements. • Assists in resolving client questions as it relates to verifying information via company contacts and assists in audits on department data sets in order to reduce errors. WORK EXPERIENCE NCO Group (Now: ALORICA) General Care Specialist May 2011 – January 2012 • • CLIENT: T-MOBILE Overall customer function includes billing inquiries and disputes, general account information, Customer Support, Dispute Resolution, payment arrangements, soft sales (Up-sell) and level 1 technical support INFOSYS BPO Process Executive / Catalogue Specialist November 2007 – June 2010 • • • • • • • CLIENT: INGRAMICRO CANADA From multiple data sources, create, delete, and maintain accurate and timely product SKU attribute information within Ingram Micro’s computer system. Ensure data integrity is maintained to Ingram Micro’s data standards and ensure Price protections are entered immediately and accurately. SKU Sourcing and Maintenance: Create SKUs as outlined by the Buyer within 2 business days unless guidelines specify differently. Delete SKUs as outlined by the Buyer before the effective date, or the same day within one hour if the effective date is current or prior date. Process cost changes before effective date of within one hour if request was received on its effective date. Ensures proper documentations are in place. Support IML requests as needed. Understand routing guide / UPC requirements. Communication: Contacts vendor or buyer to request SKU setup/discontinuation/price change information. Timely follow up with Buyer or vendor for missing information and repeated follow up if required until resolved to ensure acceptable performance levels are met. Ensure price protections are entered immediately and accurately. Administrative Responsibilities: Maintains and updates the CS Vendor database with vendor specified information for processing new skus, discontinuation and price changes. Interface with data standards / Quality management to Maintain data integrity based on Ingram Micro’s data standards. SAP user CYBER CITY TELESERVICES Customer Service / Billing Specialist April 2006 – February 2007 • • CLIENT: MCLEOD USA RESIDENTIAL Overall customer function includes billing inquiries and disputes, general account information, Customer Support, Dispute Resolution, payment arrangement