Adwoa Serwaa Bonsu

Adwoa Serwaa Bonsu- - Accra - Ghana PERSONAL PROFILE CAREER HISTORY Professional and well-rounded with executivelevel administrative management, financial, strategic planning business and operational leadership expertise. Multidisciplinary professional exhibiting essential techniques in policy, procedure and process improvement initiatives. Results-driven and hardworking with skill and resilience to achieve daily operational goals. Focused on maximizing executive productivity by providing exceptional service and coordinating team activities. Works well with minimal oversight to carry out demanding work. My immediate goal is to secure a position at a company where I can continue to grow and improve myself both personally and professionally. Ultimately, I’d like to move into management with a focus on strategy and development and work my way into a longterm position where I can build a solid career. Executive Assistant Mo Koncepts | January 2021 to Present ACADEMIC HISTORY BSc Business Administration (Accounting ) | 2017 Kwame Nkrumah University of Science and Technology Certificate in Financial Modelling | 2017 FMS Consult VOLUNTARY EXPERIENCE Marketing Staff - AVROS Company Limited Brand Ambassador/Photo Model/ Content Creator - MUZ AFRIK Clothing Company Limited. Social Media Marketing Intern - AUDIOPHILE GH Vendor Relations Manager - Tulle Weddings. Tackles and addresses top-level, high-priority issues while maintaining professional administrative discretion increasing optimal performance. Directs social media and digital marketing strategy and initiatives to promote brand building, guest retention, engagement, reputation and revenue-focused activities. Handles scheduling and manages the timely and effective allocation of resources and calendars. Increased office organization by developing a filing system and customer database protocols. Copywriter - Virtual Intern Workspace Global Limited | June to Dec 2020 Wrote advertising copy designed to effectively reach customers in the appropriate target markets to promote products and services. Created content for internet, publication, and broadcast media using creative concepts. Served as a key contributor in all phases of artistic concept design, collaborating with key strategists to increase the quality of final content. Accounts and Administrative Officer Astute Business Consulting Limited | May to Sept 2020 Maintained physical records and digital databases. Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies. Prepared and mailed client invoices within expected timeframes to promote the likelihood of on-time payments. Contributed to research data pool by collecting and organizing information from reliable sources. SKILLS Adaptive Team Player and exceptional administrative and executive assistance. Passionate about building effective relationships and providing exceptional customer service. Excellent typing skills and proficiency with Microsoft Office, including Word and Excel. Expert multitasker skilled in organization and problem-solving . Advanced written and verbal communications skills. Social media & tech-savvy with strong work ethic. Copywriting, digital marketing and basic graphic design skills. Fluent in English, Asante Twi and Basic French. INTERESTS Photography Reading Graphic Design Writing Music Fashion Trends Social Media Business Administrative Assistant Fiandad Ghana Limited | Feb 2019 to Feb 2020 Directed all business operations with a focus on reputation, staff productivity and operational efficiency. Coached team on company policies, procedures, and best practices to enhance operational efficiency, productivity and subsequently decrease labor costs. Managed customer complaints and rectified issues to complete satisfaction. Reviewed and suggested improvements for a diverse range of documentation, including official correspondence, reports and presentations. Customer Service Representative GCB Bank Limited - KNUST | Sept 2017 to Sept 2018 Cultivated impactful relationships with customers and drove business development by delivering product knowledge and resolved customer issues. Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and ATM operations in a timely manner to guarantee a high level of customer delight. Examined cheques for endorsements and verified the legality of the documents. Received bulk cash for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.