Aduragbemi Sokoya

Aduragbemi Sokoya Key Skills ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● Scheduling & Dispatching Service Order Management HVAC Terminology Customer Service Problem-Solving Time Management Route Optimization Knowledge of Service Software (e.g., , Jobber, Housecall Pro, Dispatch, Frontdoor Conflict Resolution Communication Skills Data Entry & Documentation Attention to Detail Technician Coordination Record Keeping Customer Follow-Up CRM Software Proficiency Appointment Scheduling Prioritizing Tasks Invoice and Billing Management Client Communication: Acted as the main point of contact with American Home Shield, Liberty Home Guard, Select Home Warranty, National Service Alliance, and Cinch Home to ensure smooth coordination and customer satisfaction. Scheduling Estimates & Jobs: Managed the scheduling of estimates and service appointments between homeowners and technicians, ensuring all parties were informed of timing and service requirements. Coordinating Technicians: Worked closely with HVAC technicians to assign them to jobs based on availability, expertise, and location. Customer Support: Assisted homeowners with inquiries about their warranties, service options, and scheduling, ensuring a smooth and professional experience. Issue Resolution: Handled any scheduling conflicts or customer issues, working to resolve them efficiently and ensuring minimal disruption to service delivery. Documenting Service Requests: Maintained accurate records of all service appointments, estimates, and client communications in the system. Following Up with Clients: Ensured homeowners were reminded of upcoming appointments and followed up to confirm satisfaction after jobs were completed. PORTFOLIO Home Services. Aduragbemi Sokoya Some Key Responsibilities while working with AW PUMA # Housecall Pro PORTFOLIO Some of the Tools I’ve Worked with # Housecall Pro PORTFOLIO Some of the Tools I’ve Worked with # Housecall Pro PORTFOLIO Some of the Tools I’ve Worked with # DISPATCH PORTFOLIO Some of the Tools I’ve Worked with # FRONTDOOR PORTFOLIO Some of the Tools I’ve Worked with # DISPATCH PORTFOLIO Some of the Tools I’ve Worked with # Service Titan PORTFOLIO Some of the Tools I’ve Worked with # RING CENTRAL PORTFOLIO Some of the Tools I’ve Worked with # RING CENTRAL PORTFOLIO Some of the Tools I’ve Worked with # Google Map PORTFOLIO Some of the Tools I’ve Worked with # Thank You Aduragbemi Sokoya