Adunoluwa Olaniyan

PROFESSIONAL SUMMARY Detail-oriented and tech-driven professional transitioning into IT Support, with 6+ years of experience in administrative and HR operations. Skilled in troubleshooting, user support, and managing digital tools including CRM, collaboration, and scheduling platforms. Experienced in resolving technical issues, supporting end users, and improving workflow efficiency. Currently building hands-on IT support expertise with a strong passion for delivering excellent user experience. CORE IT & TECHNICAL SKILLS 1 IT Support & Troubleshooting (Hardware/Software Basics, User Support) 2 Microsoft Office Suite & Google Workspace 3 CRM Tools: Zendesk, Intercom, HubSpot 4 Project Management: Trello, Asana, Monday.com 5 Scheduling Tools: Calendly, Picktime 6 Basic Networking Concepts (IP, Connectivity, Troubleshooting) 7 Ticketing Systems & Issue Tracking 8 File & Data Management 9 Remote Collaboration: Slack, Microsoft Teams, Discord PROFESSIONAL EXPERIENCE Forestry Research Institute of Nigeria — Administrative Officer (2022 – Present) 1 Provided first-line technical support to staff, resolving issues related to Microsoft Office and Google Workspace. 2 Diagnosed and troubleshot basic system, document, and access-related issues. 3 Managed digital records, improving file organization and accessibility across teams. 4 Coordinated virtual meetings and resolved minor technical disruptions in real time. 5 Acted as first point of contact for technical concerns, escalating complex issues appropriately. Forestry Research Institute of Nigeria — Human Resource Generalist (2019 – Present) 1 Onboarded new staff and trained them on digital tools and system usage. 2 Provided user support for access issues, password resets, and tool navigation. 3 Maintained and secured employee records using digital systems. 4 Supported internal processes using collaborative and workflow tools. 5 Assisted staff with resolving usability challenges related to workplace technologies. EDUCATION 1 University of Ibadan — M.A. Peace and Conflict Studies (2019) 2 Ajayi Crowther University — B.Sc. Mass Communication (2015) CERTIFICATIONS & TRAINING 1 ALX Virtual Assistant Certificate (2024) 2 Chartered Institute of Personnel Management (2025) 3 Professional in Human Resources – International (2025) 4 IT Support Training (In Progress) — Digital Witch Support Community PROJECTS 1 Simulated ticket handling and customer support workflows using CRM tools (Zendesk, Intercom). 2 Organized team workflows using Trello, Asana, and Monday.com. 3 Practiced IT support scenarios including password resets, onboarding, and tool configuration. 4 Used scheduling tools (Calendly, Picktime) to manage appointments and improve coordination. ADDITIONAL SKILLS 1 Customer Support & Communication 2 Problem-Solving & Analytical Thinking 3 Attention to Detail 4 Team Collaboration REFEREES Available on request