Adunola Obunse

ADUNOLA OBUNSE Customer Service Representative 📞- | ✉️-📍 Lagos, Nigeria | 🔗 linkedin.com/in/adunola-obunse Career Summary Enthusiastic and results-driven Customer Service Representative with over 5 years of experience in handling live chats, cold calls, calendar management, and CRM tools. Proven track record of improving customer satisfaction and streamlining administrative support. Seeking to contribute strong communication and problem-solving skills to a dynamic remote team. Core Skills ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Customer Service & Live Chat Support CRM Tools (e.g., HubSpot, Zendesk) Cold Calling & Email Handling Data Entry & Documentation Time Management Microsoft Office Suite Empathy & Conflict Resolution Calendar & Appointment Management Professional Experience Customer Service Representative​ JFK Tech Trainings Company, Lagos | 2021 – 2024 ●​ ●​ ●​ ●​ Handled 90+ daily customer calls for training registration and scheduling Increased combined training program sales by 40% through upselling strategies Trained new hires, improving team service delivery by 90% Managed live chat support and documented interactions, reducing onboarding time by 20% Executive / Virtual Assistant​ The Owambe Company | 2018 – 2021 ●​ Coordinated virtual and physical meetings, liaised with vendors, and supported event logistics ●​ Cold-called vendors and clients to secure deals and streamline events ●​ Handled confidential client documentation and improved client communication flow HR Assistant / Admin​ Invivo Health & Beauty | 2015 – 2018 ●​ Assisted with job postings, interview scheduling, and onboarding processes ●​ Maintained accurate employee records and managed payroll tasks ●​ Resolved workplace conflicts and supported attendance tracking Education Moshood Abiola Polytechnic — HND, Hospitality Management​ 2010 – 2014 Certifications • Fostering Online Customer Relationship – [Organization], [Year]